Houseperson, Housekeeping

IHG Hotels & Resorts; San Francisco (CA); On-site; USD 74,740,000 - 99,475,000; Full time

Benefits offered by this job

Free medical coverage

IHG One Pass Travel Program

Commuter Benefits Program

Chef-prepared meals for staff

Job summary

IHG Hotels & Resorts at InterContinental San Francisco is seeking a Houseperson to support Room Attendants and uphold luxury hotel cleanliness standards. You will deliver linens and supplies, assist on floors, and respond to guest requests with professional service.

Ideal candidates can lift heavy items, work a flexible schedule, and communicate clearly. This role offers strong benefits and opportunities within a premier property.

Qualifications

• Ability to lift and carry items weighing up to 75 pounds.
• Frequent bending, kneeling, standing, walking, and movement throughout the hotel.
• Solid reading, writing, and basic math skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Warm, welcoming, and professional communication with guests and colleagues.

Responsibilities

• Assist Room Attendants with heavy items, including mattresses, linens, and housekeeping supplies.
• Deliver fresh linens, towels, and other supplies to carts and closets throughout the day.
• Collect soiled linens and transport them to the laundry.
• Maintain cleanliness and organization of floor closets and vending areas.
• Respond promptly to guest requests and concerns with professionalism.
• Clean designated public areas and report maintenance issues to supervisors.
• Promote teamwork and courteous service across hotel departments.
• Assist with periodic deep-cleaning projects and other housekeeping duties.

Skills

Strong

Literate

Flexible

Articulate

Service-Oriented

Job description

What You'll Do

As a Houseperson, you’ll play an essential role in supporting our Room Attendants and maintaining the high standards of cleanliness and service expected in a luxury hotel. You’ll ensure that linens, supplies, and guest-requested items are delivered promptly and that assigned floors and public areas are clean, organized, and well maintained.

• Assist Room Attendants with heavy items, including mattresses, linens, and housekeeping supplies.
• Deliver fresh linens, towels, and other supplies to Room Attendant carts, closets, and assigned areas throughout the day.
• Collect soiled linens from Room Attendant carts, closets, and assigned areas and transport them to the laundry.
• Maintain the cleanliness and organization of floor closets and vending areas, including removing trash, wiping shelves and counters, sweeping, and waxing floors.
• Keep floor closets organized by removing and properly storing items that do not belong in these areas.
• Respond promptly and courteously to guest requests, including the delivery and retrieval of linens, cots, housekeeping supplies, and other requested items.
• Clean designated public areas, including public restrooms, fixtures, vending areas, storage areas, and other assigned spaces.
• Report maintenance issues, needed repairs, and unsafe conditions to the appropriate supervisor.
• Respond to guest concerns and complaints with professionalism and urgency, taking appropriate action to ensure complete guest satisfaction.
• Monitor housekeeping supplies and amenities, using resources responsibly and minimizing waste.
• Promote teamwork and exceptional service through effective daily communication and coordination with Housekeeping and other hotel departments.
• Collect newspapers and other materials for recycling, as needed.
• Assist with periodic deep-cleaning projects and other housekeeping initiatives.
• Perform other duties as assigned.

What You'll Do

As a Houseperson, you’ll play an essential role in supporting our Room Attendants and maintaining the high standards of cleanliness and service expected in a luxury hotel. You’ll ensure that linens, supplies, and guest-requested items are delivered promptly and that assigned floors and public areas are clean, organized, and well maintained.

• Assist Room Attendants with heavy items, including mattresses, linens, and housekeeping supplies.
• Deliver fresh linens, towels, and other supplies to Room Attendant carts, closets, and assigned areas throughout the day.
• Collect soiled linens from Room Attendant carts, closets, and assigned areas and transport them to the laundry.
• Maintain the cleanliness and organization of floor closets and vending areas, including removing trash, wiping shelves and counters, sweeping, and waxing floors.
• Keep floor closets organized by removing and properly storing items that do not belong in these areas.
• Respond promptly and courteously to guest requests, including the delivery and retrieval of linens, cots, housekeeping supplies, and other requested items.
• Clean designated public areas, including public restrooms, fixtures, vending areas, storage areas, and other assigned spaces.
• Report maintenance issues, needed repairs, and unsafe conditions to the appropriate supervisor.
• Respond to guest concerns and complaints with professionalism and urgency, taking appropriate action to ensure complete guest satisfaction.
• Monitor housekeeping supplies and amenities, using resources responsibly and minimizing waste.
• Promote teamwork and exceptional service through effective daily communication and coordination with Housekeeping and other hotel departments.
• Collect newspapers and other materials for recycling, as needed.
• Assist with periodic deep-cleaning projects and other housekeeping initiatives.
• Perform other duties as assigned.

What We're Looking For

Strong – This position requires the ability to lift and carry items weighing up to 75 pounds and push or pull items weighing up to 300 pounds. The role also requires frequent bending, kneeling, standing, walking, and moving throughout the hotel.

Literate – You should have a solid understanding of reading, writing, and basic mathematics.

Flexible – The ability to work a flexible schedule, including nights, weekends, and holidays, is essential.

Articulate – You’re a warm, welcoming, and approachable communicator who takes pride in providing thoughtful, professional service to our guests and colleagues.

Service-Oriented – You understand that in a luxury hotel, the smallest details matter. You take pride in maintaining a clean, comfortable environment and creating a positive experience for every guest.

Why You'll Love Working with IHG Hotels & Resorts at InterContinental San Francisco

The hourly pay range for this role is $26.07 to $34.76 per hour.

We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:

• FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
• Complimentary chef-prepared meals in our Colleague Dining Room.
• Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
• Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
• 50% off food and beverage when traveling on eligible IHG One Pass rates.
• BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
• Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
• Wellness and Sick Time accrued each pay period based on the number of hours you work.
• Eleven paid holidays each year.
• 401(k) retirement plan with company matching.
• Paid parental leave to support growing families.
• Training, development, and career advancement opportunities with one of the world's leading hospitality companies.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.