Extra Help - Game Day Guest Services (EH27-031)

Southern Illinois University Edwardsville; Edwardsville (IL); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Tuition waivers

Holiday pay

Employee discounts

Job summary

Southern Illinois University Edwardsville invites applications for the Extra Help - Game Day Guest Services position. The role supports the Intercollegiate Athletics department during events on campus in Edwardsville, IL. Exact hours are part-time and compensation is hourly for game day coverage.

The team emphasizes guest well‑being, venue policy guidance, and responsive fan support to ensure a memorable game day experience for Cougars fans.

Qualifications

• Assist guests and ensure a positive game day experience.
• Be knowledgeable about venue policies and fan guidance.
• Respond to questions and direct fans as needed.
• Demonstrate decision making in dynamic event settings.
• Support various roles such as ushering and escorting when required.

Responsibilities

• Greeting guests and ensuring they have a positive experience for the duration of their visit from the moment they arrive on campus.
• Be responsible for enhancing the game day experience of Cougars fans.
• Answer fan questions.
• Advise fans on game day / event policies (e.g. permitted and prohibited items, concession locations, pregame timeline and events).
• Work various positions (e.g. ushering, wheelchair escorting if necessary, The Deck entrances).
• Be generally helpful.

Skills

Guest services

Safety awareness

Venue knowledge

Decision making

Customer assistance

Job description

Extra Help - Game Day Guest Services (EH27-031)

Salary: $15.00 Hourly

Location: Edwardsville, IL

Job Type: Part Time

Job Number: 01478

Organization: Intercollegiate Athletics

Opening Date: 09/11/2026

Closing Date: Continuous

FLSA: Determined by Position

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Extra Help - Game Day Guest Services (EH27-031). As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands‑on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE?

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• Greeting guests and ensuring they have a positive experience for the duration of their visit from the moment they arrive on campus.
• Be responsible for enhancing the game day experience of Cougars fans.
• Answer fan questions.
• Advise fans on game day / event policies (e.g. permitted and prohibited items, concession locations, pregame timeline and events).
• Work various positions (e.g. ushering, wheelchair escorting if necessary, The Deck entrances).
• Be generally helpful.

FLSA: Non-Exempt

Minimum Acceptable Qualifications

• Anticipate fans needs and offer assistance in any way you can especially in helping them find their seats
• Provide a safe and secure environment for all fans by understanding and using established processes and rules
• Be knowledgeable on the venue (i.e., the Cougar Pavilion, Eddieville, restrooms) and where things are in order to help fans as needed
• Ability to make decisions based on situational circumstances.
• Other duties as assigned to deliver the best fan experience possible.

Evenings, weekends, and some holidays are required.

Supplemental Information

Application Materials and Information:

• 1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full‑time and part‑time work experience, including start and end dates of employment, and at least three professional references.
• 2. Applications must be submitted by the specified closing date no later than 11:59 p.m. CST.

About Extra Help Positions:

Extra Help job listings typically close three days after the opening date, unless specified in the closing date.Extra Help employees are appointed to fulfill casual or emergent needs within the university. The amount of time for which services are needed is not usually predictable and payment for work performed is on an hourly basis and based on actual hours worked. Workdays and hours may vary according to departmental requirements.Extra Help employees do not receive SIUE benefits, holiday pay or paid sick or vacation leave.

Extra Help employees are required by State Universities Civil Service System rules to take a 30-calendar‑day break after working 900 hours. At the end of the 30 days, you may begin another 900-hour employment cycle in a new position if available. Working Extra Help will in no way affect any other employment opportunities with SIUE, including your position on and Civil Service register. There is no guarantee that working as Extra Help will lead to or secure permanent employment.

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Pre- Employment Screening:

All external candidates who receive a job offer will be required to undergo pre‑employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information:

Visa Sponsorship & F-1/J-1 Visas

SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided.

International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

E-Verify:

SIUE is not currently enrolled in or participating in the U.S. Department of Homeland Securitys E-Verify program.

SIUE does not use E-Verify to electronically confirm the employment eligibility of newly hired employees through the Social Security Administration and the Department of Homeland Security databases. Therefore, the University cannot legally employ individuals who are on OPT STEM Extension, as we cannot provide an E-Verify case number, participation confirmation, or related documentation.

SIUE complies with all applicable federal employment eligibility verification requirements, including completion and maintenance of Form I-9, Employment Eligibility Verification, for all employees as required under the Immigration Reform and Control Act (IRCA).

Accommodation:

If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at [e-mail]

EEO Statement:

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veterans status.

We value your interest and look forward to reviewing your application. For questions or more information, email [e-mail].

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and visioninsurance;
• Universitytuition waivers(full-time employees receive 100% waiver of tuition)
• Lifeinsurance;
• SURSretirementplan;
• Supplementalretirement savings plans;
• Paid vacation and sick leave accrual;
• Generousholiday schedule/paid holidays;
• WorkLifeprograms;
• Employee Assistance Program(mental health and wellness);
• Employee discounts(local and national retailers);
• Flexible Spending Account Program;

For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits

Address 1040 Rendleman Hall

Edwardsville, Illinois, 62026

Website https://www.siue.edu/

Equal employment opportunity, including veterans and individuals with disabilities.

PI287056270