Admissions and Records Representative (CS27-043)

Southern Illinois University Edwardsville; Edwardsville (IL); On-site; USD 32,000 - 35,000; Full time

Job summary

Southern Illinois University Edwardsville (SIUE) is hiring an Admissions and Records Representative (CS27-043) to manage student records, registrations, and billing activities. The role includes processing ID cards for SIUE campuses and coordinating with New Student Programs to issue student IDs and meal plans.

The position requires a high school diploma or equivalent, with 2 years of related experience preferred.

Qualifications

• High school diploma or equivalent required.
• Two years (24 months) of coursework or work experience in administrative/records-related roles may be substituted.
• Experience in administrative support, admissions/enrollment, customer service, or records management preferred.

Responsibilities

• Analyze and interpret student records for admissions, records, registration, and billing.
• Resolve problems using the student database and campus resources; interpret policies for customers.
• Enter and manage class enrollment actions and related student data changes.
• Investigate and correct academic record issues or refer to higher levels.
• Produce ID cards for SIUE campuses and manage related billing and reports.

Skills

Admin support

Customer service

Records management

Education

High school diploma or equivalent

Tools

Banner

Microsoft Office Suite

CS Gold

Perceptive Content

CougarNet

Job description

Admissions and Records Representative (CS27-043)

Salary

$32,000.00 - $35,000.00 Annually

Location

Edwardsville, IL

Job Type

Full Time

Job Number

01459

Organization

Registrar

Opening Date

08/31/2026

Closing Date

9/15/2026 11:59 PM Central

FLSA

Determined by Position

Description

Admissions and Records Representative (CS27-043)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Admissions and Records Representative (CS27-043) . As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands‑on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE?

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• This position is responsible for analyzing and interpreting student records in relation to admissions, records, registration, and billing activities.
• This position investigates and resolves problems using the student database and other campus resources. Interprets policies, procedures, and requirements to customers related to admissions, records, and registration.
• Responsible for adding/dropping/withdrawing students into and from classes, maintains student name changes, address changes, and curriculum changes.
• Investigates academic record issues to make appropriate corrections or to refer to higher level.
• This position is responsible for all ID card production for all campuses affiliated with SIUE, including Alton School of Dental Medicine and East St. Louis.
• Prepares monthly reports of conference card meal plan activities and creates and distributes billing invoices to appropriate offices.
• Attends all New Student and Transfer Orientation sessions and works directly with New Student Programs to produce ID cards for all incoming students.
• Responsible for assisting with ID card changes in policy, procedures, and efficiencies.
• Works collaboratively with various offices on campus and with external vendors to produce, maintain, and record conference meal cards and the activities associated with them.
• Responsible for contacting and scheduling ID card maintenance with the vendor, and is responsible for inventory, ordering, and organizing all ID card supplies.
• This position directly assists students, faculty, and staff with registration and curriculum changes that affects enrollment, headcount, and billing records.

FLSA: Non-Exempt

Minimum Acceptable Qualifications

High school diploma or equivalent.

Any one or combination totaling two (2) years (24 months) from the categories below:

course work in any discipline as measured by the following conversion table or its proportional equivalent:

30 semester hours equals one (1) year (12 months)

60 semester hours or an Associates Degree equals eighteen months (18 months)

90 semester hours equals two (2) years (24 months)

work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.

Preferred Qualifications

Knowledge of:

Banner

Microsoft Office Suite

CS Gold

Perceptive Content

CougarNet

Supplemental Information

Civil Service Information: Civil Service Application - FAQs

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification: State Universities Civil Service System Classification Number:2755 SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification. (Download PDF reader)

Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre‑employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information:

Visa Sponsorship & F-1/J-1 Visas

SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided.

International students at SIUE on F-1 or J-1 visas are not eligible for full‑time or part‑time civil service positions with permanent status.

E-Verify

SIUE is not currently enrolled in or participating in the U.S. Department of Homeland Securitys E-Verify program.

SIUE does not use E-Verify to electronically confirm the employment eligibility of newly hired employees through the Social Security Administration and the Department of Homeland Security databases. Therefore, the University cannot legally employ individuals who are on OPT STEM Extension, as we cannot provide an E-Verify case number, participation confirmation, or related documentation.

SIUE complies with all applicable federal employment eligibility verification requirements, including completion and maintenance of Form I-9, Employment Eligibility Verification, for all employees as required under the Immigration Reform and Control Act (IRCA).

Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: [e-mail]

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veterans status.

We value your interest and look forward to reviewing your application. For questions or more information, please email [e-mail].

SIUE offers an exceptional array of benefits to all full‑time and part‑time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and visioninsurance;
• Universitytuition waivers(full-time employees receive 100% waiver of tuition)
• Lifeinsurance;
• SURSretirementplan;
• Supplementalretirement savings plans;
• Paid vacation and sick leave accrual;
• Generousholiday schedule/paid holidays;
• WorkLifeprograms;
• Employee Assistance Program(mental health and wellness);
• Employee discounts(local and national retailers);
• Flexible Spending Account Program;

For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits

Employer Southern Illinois University Edwardsville

Address 1040 Rendleman Hall

Edwardsville, Illinois, 62026

Website https://www.siue.edu/

Equal employment opportunity, including veterans and individuals with disabilities.

PI286864548