Intake and Support Services Coordinator (CS27-048)

Southern Illinois University Edwardsville; Edwardsville (IL); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition waivers for employees

Life insurance

SURS retirement plan

Paid vacation and sick leave

Job summary

Southern Illinois University Edwardsville invites applications for the Intake and Support Services Coordinator (CS27-048) in Edwardsville, IL. You will respond to discrimination complaints, coordinate referrals and manage case tracking, supporting students and employees with trauma-informed care.

The role requires a Bachelor's degree, 1+ year of related experience, strong communication, and the ability to handle sensitive information with discretion while aligning with Title IX, Title VII, and

Qualifications

• Bachelor's degree required.
• 1+ years of related work experience.
• Ability to handle sensitive information with discretion.
• Trauma-informed and people-oriented information gathering.
• Strong oral and written communication skills.
• Ability to draft thorough reports.
• Independent and collaborative work with sound judgment.
• Understanding of University policies and Title IX/Title VII/ADA-504.

Responsibilities

• Receive and coordinate the initial response to discrimination complaints and EOA concerns.
• Coordinate referrals to supportive resources and manage case tracking; assist with trainings and educational programming.
• Support office budget, purchases, and administrative functions.

Skills

Neutral & objective handling

Trauma-informed approach

Oral & written communication

Strong organizational skills

Independent & collaborative work

Policy understanding (Title IX, Title 

Education

Bachelor's degree

Job description

Intake and Support Services Coordinator (CS27-048)

Salary

$45,000.00 - $53,000.00 Annually

Location

Edwardsville, IL

Job Type

Full Time

Job Number

01466

Organization

Eq Opp, Access & Title IX Coor

Opening Date

09/01/2026

Closing Date

9/16/2026 11:59 PM Central

FLSA

Determined by Position

Description

Intake and Support Services Coordinator (CS27-048)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Intake and Support Services Coordinator (CS27-048) .

As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands‑on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE?

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• The Intake and Support Services Coordinator is responsible for receiving and coordinating the initial response to discrimination complaints and other EOA related concerns (including sexual assault, sexual harassment, relationship violence, and stalking). Coordinate the referral of impacted students and employees to supportive resources on campus and in the community. Responsible for ongoing case management of pending matters utilizing online case tracking system. Assist with developing and managing trainings and educational programming.
• Assist with all aspects of EOA efforts to resolve pending matters including obtaining, managing and maintaining evidence. Responsible for staffing daily EOA office coverage, promptly responding to emails and phone calls directed to EOA office points of contact. Manage office budget, purchases, and administrative functions. Support EOA compliance planning including the collection of data, creation of reports for senior management, and the maintenance of records in accordance with applicable laws and policies. Students will be the primary beneficiaries of this position. It will provide a higher level of support for those who have experienced trauma and are at risk of stopping out.

FLSA: Non-Exempt

Minimum Acceptable Qualifications

• -Bachelor's degree
• AND
• -1+ years of work experience in a related job discipline (consideration will be given for experience gained through practicum, internship, etc.)
• Ability to remain neutral and objective while handling highly sensitive and confidential information with discretion and compassion.
• Experience with collecting information in a way that is both efficient and people oriented (ie., trauma informed and supportive)
• Well developed oral and written language skills to faciliate clear communication.
• Ability to draft thorough and detailed reports.
• Ability to act both independently and collaboratively, and to exercise sound judgment.
• Strong organizational skills, including ability to manage time and tasks effectively, maintain detailed records.
• Ability to understand, interpret, and apply University policies as well as general understanding of Title IX, Title VII, and ADA/504.
• Experience Preferred
• Two (2) years of experience in high volume environment.
• Crisis hotline, crisis/risk assessment, or case management experience, preferred
• Previous experience working with sexual misconduct and other investigatory experience, preferred. Previous experience working with students in a University setting.

Supplemental Information

Civil Service Information: Civil Service Application - FAQs

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification: State Universities Civil Service System Classification Number:5001 SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to Guide for Veteran Document Verification. Download PDF reader

Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information:
Visa Sponsorship & F-1/J-1 Visas
SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided.
International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

E-Verify
SIUE is not currently enrolled in or participating in the U.S. Department of Homeland Securitys E-Verify program.
SIUE does not use E-Verify to electronically confirm the employment eligibility of newly hired employees through the Social Security Administration and the Department of Homeland Security databases. Therefore, the University cannot legally employ individuals who are on OPT STEM Extension, as we cannot provide an E-Verify case number, participation confirmation, or related documentation.
SIUE complies with all applicable federal employment eligibility verification requirements, including completion and maintenance of Form I-9, Employment Eligibility Verification, for all employees as required under the Immigration Reform and Control Act (IRCA).

Accommodation:
If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: [e-mail]

EEO Statement
Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veterans status.

We value your interest and look forward to reviewing your application. For questions or more information, please email [e-mail].

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and visioninsurance;
• Universitytuition waivers(full-time employees receive 100% waiver of tuition)
• Lifeinsurance;
• SURSretirementplan;
• Supplementalretirement savings plans;
• Paid vacation and sick leave accrual;
• Generousholiday schedule/paid holidays;
• WorkLifeprograms;
• Employee Assistance Program(mental health and wellness);
• Employee discounts(local and national retailers);
• Flexible Spending Account Program;

For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits

01 Do you currently possess a Bachelor's Degree in the subject or a related field as specified in the minimum qualifications? If YES,please indicate the area of your degree.

Required Question

Employer Southern Illinois University Edwardsville

Address 1040 Rendleman Hall

Edwardsville, Illinois, 62026

Website https://www.siue.edu/

Equal employment opportunity, including veterans and individuals with disabilities.

PI286863671