External Theft Prevention Specialist

Ross Stores, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Ross Stores is seeking a Loss Prevention Specialist to protect assets and deter theft at a retail location in the United States. You will work with store leadership, security and law enforcement to monitor activity, respond to incidents, and maintain a safe shopping environment.

The role emphasizes collaboration, strong customer service, and adherence to applicable laws and company policies. Prior experience in loss prevention or security is preferred.

Qualifications

• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment.
• Strong written and verbal communication skills.
• Demonstrated ability to build and maintain working relationships with associates at all levels.
• Excellent customer service skills.
• Compliance with federal and state laws for security positions.

Responsibilities

• Mitigates external theft by monitoring store activity and coordinating with law enforcement.
• Maintains a safe and secure environment, addressing safety hazards and trespass matters.
• Communicates incident recaps to leadership and documents evidence.
• Supports store leadership and partners in loss prevention initiatives.
• Executes additional duties as assigned.

Skills

Teamwork

Communication

Customer service

Problem solving

Attention to detail

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

GENERAL PURPOSE

The Loss Prevention Specialist works in partnership with the Sr. Area Loss Prevention Manager, Ross Investigative & Safety Center and store leadership team to mitigate external theft and fraud in stores by providing service to customers demonstrating the intent to cause loss or commit fraud and coordinating with law enforcement to resolve external theft incidents and trespass known theft subjects from stores.

ESSENTIAL FUNCTIONS

Mitigating Theft & Fraud- Partners with Sr. ALPM and RISC to monitor store and corporate level reporting to identify possible external theft activity and trends in store- Monitors entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity- Identifies and provides service to customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud- Identifies theft indicators and utilizes intelligence to validate external theft incidents- Reports and providessupporting evidence of external theft incidents to local law enforcement agencies- Responsible for coordinating with law enforcement to resolve external theft incidents with prior approvalMaintaining a Safe & Secure Environment- Partners with local law enforcement to respond to safety and security incidents- Practices safe behaviors when interacting with customers and associates- Alerts management to safety hazards and risks observed (i.e. blocked emergency exits, blocked electrical panels, etc.)- Responsible for coordinating with law enforcement to issue and enforce trespasses with prior approvalMinimizing Operational Shortage- Alerts management to observed operational gaps driving external theft (i.e. fitting room, front end, building security, etc.)Developing Great Teams & Partnerships- Regularly communicates and provides detailed incident recaps to Sr. ALPM, RISC and law enforcement- Documents detailed narratives and evidence of external theft incidents in company databases- Builds partnership and collaborates with local law enforcement to resolve external theft cases- Partners and collaborates with store leadership and operational partners. May include, but not limited to, feedback, conference calls, meetings, store visits, etc.- Executes other duties as assigned to support Loss Prevention initiatives.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Manages Work Processes

Business Acumen

Plans, Aligns & Prioritizes

Developing Talent

Collaboration

Leading by Example

Communication

Ensures Accountability & Execution

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

Demonstrated ability to work effectively both independently and within a team in a fast-paced environmentAbility to collaborate effectively with internal and external partners including law enforcementStrong writtenand oral communication skillsDemonstrated ability to build and maintain working relationships with associates at all levels of the organizationExcellent customer service skillsDemonstrated ability to effectively problem solve with the proper sense of urgencyMust be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as requiredAbility to make quality judgment in little to no response timeExperience in Loss prevention, security, or retail preferredCandidates with current and valid security guard registration card preferredSuccessful completion of Loss Prevention Specialist training, as applicable, can act as an advantage

EDUCATION / CERTIFICATIONS

High School diploma or equivalent education; Four-year degree or equivalent preferred

PHYSICAL REQUIREMENTS

Sitting, standing, walking, hearing, talking on telephone, attending in-person meetings, typing, and working with paper/files

Consistent timeliness and regular attendance

Vision: ability to see information in print and/or electronically

SUPERVISORY RESPONSIBILITIES

NoneDISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe thatit is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.