Loss Prevention Agent - Store 856 - Northeast Tower

Ross Stores, Inc.; Philadelphia (Philadelphia County); On-site; USD 50,000 - 75,000; Full time

Job summary

Ross Stores, Inc. is seeking a Loss Prevention Specialist to support store leadership in mitigating external theft and fraud.

You will work with the Ross Investigative & Safety Center and local law enforcement to address incidents and trespass subjects, while maintaining a safe, secure retail environment. The role requires strong communication, teamwork, and customer service, with the ability to act quickly in fast-paced settings and document incidents thoroughly for investigations and

Qualifications

• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment.
• Strong written and oral communication skills.
• Demonstrated ability to build and maintain working relationships with associates at all levels of the organization.
• Excellent customer service skills.
• Demonstrated ability to effectively problem solve with the proper sense of urgency.

Responsibilities

• Mitigate Theft & Fraud by monitoring store and reporting to identify external theft activity and trends.
• Coordinate with law enforcement to resolve external theft incidents and issue trespasses when needed.
• Maintain a safe and secure environment by coordinating with local law enforcement and alerting management to hazards.
• Minimize operational shortage by identifying gaps driving external theft (fitting room, front end, security).
• Develop strong partnerships with store leadership and law enforcement through documentation and communication.

Skills

Customer service

Communication

Collaboration

Problem solving

Safety awareness

Attention to detail

Education

High School diploma

Four-year degree preferred

Job description

GENERAL PURPOSE

Loss Prevention Specialist works in partnership with the Sr. Area Loss Prevention Manager, Ross Investigative & Safety Center and store leadership team to mitigate external theft and fraud in stores by providing service to customers demonstrating the intent to cause loss or commit fraud and coordinating with law enforcement to resolve external theft incidents and trespass known theft subjects from stores.

ESSENTIAL FUNCTIONS

• Mitigating Theft & Fraud- Partners with Sr. ALPM and RISC to monitor store and corporate level reporting to identify possible external theft activity and trends in store- Monitors entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity- Identifies and provides service to customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud- Identifies theft indicators and utilizes intelligence to validate external theft incidents- Reports and providessupporting evidence of external theft incidents to local law enforcement agencies- Responsible for coordinating with law enforcement to resolve external theft incidents with prior approval
• Maintaining a Safe & Secure Environment- Partners with local law enforcement to respond to safety and security incidents- Practices safe behaviors when interacting with customers and associates- Alerts management to safety hazards and risks observed (i.e. blocked emergency exits, blocked electrical panels, etc.)- Responsible for coordinating with law enforcement to issue and enforce trespasses with prior approval
• Minimizing Operational Shortage- Alerts management to observed operational gaps driving external theft (i.e. fitting room, front end, building security, etc.)
• Developing Great Teams & Partnerships- Regularly communicates and provides detailed incident recaps to Sr. ALPM, RISC and law enforcement- Documents detailed narratives and evidence of external theft incidents in company databases- Builds partnership and collaborates with local law enforcement to resolve external theft cases- Partners and collaborates with store leadership and operational partners. May include, but not limited to, feedback, conference calls, meetings, store visits, etc.- Executes other duties as assigned to support Loss Prevention initiatives.

COMPETENCIES

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

Demonstrated ability to work effectively both independently and within a team in a fast-paced environmentAbility to collaborate effectively with internal and external partners including law enforcementStrong writtenand oral communication skillsDemonstrated ability to build and maintain working relationships with associates at all levels of the organizationExcellent customer service skillsDemonstrated ability to effectively problem solve with the proper sense of urgencyMust be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing as requiredAbility to make quality judgment in little to no response timeExperience in Loss prevention, security, or retail preferredCandidates with current and valid security guard registration card preferredSuccessful completion of Loss Prevention Specialist training, as applicable, can act as an advantage

EDUCATION / CERTIFICATIONS

High School diploma or equivalent education; Four-year degree or equivalent preferred

PHYSICAL REQUIREMENTS

• Sitting, standing, walking, hearing, talking on telephone, attending in-person meetings, typing, and working with paper/files
• Consistent timeliness and regular attendance
• Vision: ability to see information in print and/or electronically

SUPERVISORY RESPONSIBILITIES

None

DISCLAIMER

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe thatit is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.