Extended Coverage Dispatcher

Riverside Transport; Kansas City (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Riverside Transport in Kansas City, KS is seeking an Extended Coverage Dispatch staff member to manage fleets during night and weekend shifts. You will make autonomous judgments and document thoroughly to support operations.

You will handle driver and customer communication, track loads, scrub sheets for on-time delivery, and use TMW, Excel, and Outlook to keep operations smooth. A high school diploma and 1-2 years related experience are expected.

Qualifications

• Read and interpret safety rules and operating manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of drivers or employees.

Responsibilities

• Dispatch night and weekend shifts to optimize performance and coverage.
• Communicate load information, advances, and orders to drivers and customers.
• Manage load bookings and updates in the TMW system.
• Maintain low call wait times and coordinate with drivers for on-time delivery.
• Update customers by email or phone with load status.
• Prepare for next day's freight coverage.

Skills

TMW Database

Microsoft Excel

Outlook

Communication

Written reports

Education

High school diploma or GED

Tools

TMW System

Job description

Summary:The Extended Coverage Dispatch staff manages all fleets and issues that occur during the night and/or weekend shift. They must be able to make good judgments without the benefit of others immediate counsel and must be exceptional documenters. They must be able to perform their duties autonomously. The following performance expectations articulate specifically what is required of the Extended Coverage staff in the performance of their duties as business leaders:Essential Duties and Responsibilities:- Effective communication to drivers and customers, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling, and dissemination of general company news and information.- Responsible for assigned dispatch including, but not limited to effective management for optimum performance in the following categories:Track expedited freight. Scrub sheets to ensure on-time delivery and on time pick-up.Assist with local dispatching needs which include taking phone calls from drivers assisting with load information.Ensure call volume is low- no call should be over a 5-minute wait.Repower all loads - if someone falls off a load assist with finding a driver to cover load.Keep up with email volume.Book freight and build loads in TMW system.Assist with Transco Lines extended coverage if needed.Update customers on all loads with effective communication through email or over the phone.Start working on the next day's freight to be covered.- Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch.- Maintain a positive attitude towards drivers and peers referring to the behaviors or the speed of trust.- Other duties as assigned by authorized personnel.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:High school diploma or GED plus 1-2 years related experience and/or training; or equivalent combination of education and experience.Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Computer Skills:To perform this job successfully, an individual should have knowledge of TMW Database software, Microsoft Excel, and Outlook knowledge.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.