Assistant Terminal Manager

Paycom; Delaware (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Paycom—Terminal operations supervisor position in the United States—manages day-to-day dispatch and load planning, supervising dispatch staff and coordinating carrier work to ensure on-time deliveries. Responsibilities include enforcing policies, coaching employees, and coordinating with multiple departments to maintain service levels.

The role requires strong organization, communication, and problem-solving abilities, with a focus on safety, compliance, and customer satisfaction in a fast-paced

Qualifications

• Bachelor's degree preferred or equivalent experience in logistics management.
• 2+ years of trucking or transportation logistics supervision experience.
• Experience with owner operators and third-party carriers is a plus.

Responsibilities

• Supervise dispatch staff and terminal operations daily.
• Coordinate delivery schedules and load planning with drivers and customers.
• Ensure compliance with Company policies and regulatory requirements.

Skills

Staff supervision

Transportation logistics

Training and coaching

Regulatory compliance

Communication skills

Problem solving

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

TMS software

Microsoft Excel

HRIS/Payroll systems

Job description

Under the supervision of the Terminal Manager, and in the absence of the Terminal Manager, is entrusted with responsibility for day to day on-site management of terminal operations. Trains and directly supervises the dispatch employees and oversees such other terminal staff members as may be assigned by the Terminal Manager. As delegated and directed by the Terminal Manager, this position may also include the following responsibilities: 1) administer contracts with owner operators, third-party carriers and other venders; 2) coordinate delivery of transportation services to customers; 3) enforce Company policies and procedures; 4) counsel and administer discipline to employees with the concurrence of the Human Resources Department; 5) coordinate the flow of information between the terminal and various corporate departments; and 6) facilitate compliance with all federal, state and local regulations impacting terminal operations.Train and supervise employees in all aspects of the terminal dispatch and load planner functions and perform such functions as required. These functions include, but are not limited to, the following:Monitor the status of deliveries in progress and maintain contact with drivers who are outside their window of delivery.Communicate with the receiving location concerning the delivery schedule and where necessary adjust a delivery window and/or reroute the truck to prevent a service failures.Utilize the available for service driver list and current available driving hours report to plan loads to be dispatched using the load planner spread sheet/PTA board.Match loads to drivers in conformity with the Companys no-forced dispatch policy.Where loads go unmatched, collaborate with the load planner to determine means to incentivize a driver to take the load.Where loads cannot be assigned to owner operators under contract to Company, assign loads to an approved third party carrier. Prepare routing and delivery instructions for the driver and ensure proper orientation.Where breakdowns occur during the delivery, support and assist staff to arrange response by a road repair/towing service. If repowering is required, determine the most expeditious means to dispatch a replacement unit and to facilitate the delivery.Maintain communication with the Back Haul Coordinator to assure that back hauls are promptly and efficiently integrated into load plans.Communicate and coordinate with new backhaul vendors all pertinent information to facilitate efficient and economical service to the customer.Schedule and participate in various company and customer conferences and telephone calls.Contribute to the Companys excellent business relationship with the terminal staff, contractors/drivers, customer representatives, and vendors.Maintain availability to attend after hours meetings or conference calls.Generate and analyze daily and weekly reports of contractor/driver average miles/revenue for the purpose of maintaining fair and consistent assignment of loads over the entire fleet.Assure that all required corporate and/or customer reports are timely and accurately submitted.Oversee the protection and maintenance of all property and equipment assigned to the terminal.Enforce rules of conduct, safety and attendance for terminal staff and administer discipline with the advice and concurrence of the Terminal Manager and the Human Recourses Department.Adhere to and enforce all ethical standards by which the Company operates.Maintain flexibility to work various hours and shifts depending upon the operational needs of the terminal.Such other functions as may be assigned.Bachelors degree preferred. High school diploma or general education degree (GED) required. Must have 2 or more years of trucking or related transportation logistics management experience.Experience in the management of dedicated fleet operations utilizing owner operators and hired drivers.Knowledge of warehouse and distribution operations.Supervisory experience dealing with employees possessing varied skill sets.Customer service experience preferably dealing with the time sensitive delivery of services.Experience using computerized accounting, billing, inventory, HR, and regulatory compliance software.Excellent organization skills, with the ability to multitask.Ability to organize and manage multiple priorities.Ability to communicate effectively both orally and in writing.Excellent interpersonal and communication skills.Commitment to company values.Valid drivers license and personal vehicle suitable for business usage.Sedentary office environment. Exerts up to 25 lbs. of force to lift, carry, push, pull, or otherwise move objects. Sitting most of the time, but may involve walking or standing for brief periods of time. While performing the duties of this job, the employee is regularly required to work in an office, but may be required to spend a portion of the time in a warehouse, or outdoor trailer yard. Must have ability to work nights and weekends where required.