Extended Coverage Dedicated Coordinator

Marten Transport; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Marten Transport is seeking a Driver Representative/Customer Service Associate to serve as a primary link to drivers and manage performance across identified categories. The role ensures on-time pickups, delivery performance, and compliance with routing and customer expectations, while providing backup support to the customer service manager in the region.

The position emphasizes strong communication, multitasking, and problem-solving abilities to maintain high service levels and driver

Qualifications

• Bachelor's degree in business, logistics, marketing or related field, or applicable experience.
• Strong verbal and written communication skills are required.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Responsibilities

• Communicate load information and company news to drivers.
• Assist or manage portions of a fleet to optimize performance (on-time pickups, deliveries, pallets, and routing).
• Ensure drivers understand customer and company expectations at dispatch stage.
• Maintain daily accounting for assigned trucks and drivers.
• Record load details for the assigned area and provide backup to the customer service manager.
• Supervise trailer pools and secure loading/unloading appointments.

Skills

Verbal and written communication

Fast-paced work

Multitasking

Problem solving

Education

Bachelor's degree in business/logistics/marketing

Job description

Purpose

Serve as drivers representative in operations Manage drivers performance in identified categories and be primarysecondary communication link to drivers Work to achieve optimum driver and customer satisfaction To ensure responsibility for the normal duties of the customer service associate position along with providing backup to the customer service manager in the respective region

RESPONSIBILITIES

• 1 Communication to driver including but not limited to load information advances purchase orders maintenance coordination performance counseling and dissemination of general company news and information


• 2 Responsible for assisting andor managing of partall of a fleet including but not limited to effective management for optimum performance in the following categories On time pickup and delivery performance Pallet Management Out of Route Miles Hours of Service Compliance Driver Availability Accommodation of special routing needs Cost Control


• 3 Ensure that each driver has an adequate understanding of all details of customer and company expectations on each load at the point of dispatch


• 4 Daily accounting of all assigned trucks and drivers


• 5 Record details and direction on all loads booked for the assigned area


• 6 Act as a substitute for the customer service manager in a manner which is seamless and transparent to our customer


• 7 Supervise and monitor trailer pools in the respected market


• 8 Promptly and logically secure loading andor unloading appointments


• 9 Communicate any problems encountered to the regional manager or customer service manager


• 10 Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development


• 11 Maintain and monitor the service levels provided to Martens customers as required and outlined by our sales and marketing department


• 12 Perform routine solicitations of customer base by telephone or other forms of communication


• 13 Delegate duties and train customer service associates


• 14 Other duties as assigned

RELATIONSHIPS

Daily interaction with operations personnel drivers shippers consignees and sales

ABILITIES SKILLS REQUIRED

Excellent verbal and written communication skills Ability to a handle a fast pace work environment Ability to prioritize and handle multiple tasks at the same time Ability to isolate and solve problems efficiently

PHYSICAL REQUIREMENTS

Sitting for long periods manual dexterity for data entry stooping bending for filing and light to moderate lifting

EDUCATIONTRAINING REQUIRED

Bachelor degree in business logistics marketing or other related majors or applicable experience