Expression of Interest - Business Development Manager

Serko; Chicago (IL); On-site; USD 90,000 - 170,000; Full time

Benefits offered by this job

Competitive base salary

Performance incentive plan

Job summary

Serko is seeking a Business Development Manager to own the partner motion end-to-end in the US. You will identify and secure new partners across Displacement/Claims/Institutional Travel, Workforce Deployment & Staffing, and Project-based operations, and lead deals from Discovery through Close.

You will work with insurers, staffing firms, and program administrators to build compelling business cases, prove ROI, and drive travel through our platform, shaping a fast-growing partner ecosystem.

Qualifications

• Account Executive track record in BD or partnership sales.
• Comfort with ambiguity and numbers.
• Consultative selling skills.
• Collaborative mindset.
• Strong network selling into core verticals.

Responsibilities

• Hunt where it counts: identify and secure new partners across core verticals.
• Own the full cycle: run deals from discovery through to Closed-Won.
• Build the business case: size partner travel spend and project ROI.
• Be the trusted advisor: engage insurers, staffing firms, and program administrators.
• Help build the playbook: refine strategies as we scale the motion.

Skills

BD sales

SaaS sales

Consultative selling

Stakeholder management

Negotiation

Job description

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko you become part of a team of passionate travellers and technologists bringing people together, using the world's leading business travel marketplace. We are proud to be an equal-opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact.

Role Overview

Serko is redefining how the world travels for business, and our partner program is one of the fastest-growing engines behind that mission in the US. We target captive-audience verticals where an intermediary books significant travel volume on behalf of others – e.g. claims adjusters coordinating hotel stays for displaced policyholders, or staffing agencies managing lodging for a mobile workforce. This is high-volume, long-duration, high-frequency stays.

We are looking for a Business Development Manager to own this motion end-to-end: find the right partners, prove the value and close. The role reports to the VP of Revenue and works closely with Product Management, Customer Success and FP&A to keep the focus on customer conversion and deal advancement.

What you'll get to do

• Hunt where it counts: Proactively identify and secure new partners across our three core verticals: Displacement/Claims/Institutional Travel, Workforce Deployment & Staffing, and Project-based & Field Operations.
• Own the full cycle: Run deals from Discovery through Business Case to Closed-Won, building the case for why routing travel through Booking.com for Business beats the status quo.
• Build the business case: Size partner travel spend, translate booking volume into revenue projections, and show prospects their ROI of consolidating their lodging program.
• Be the trusted advisor: Work directly with decision-makers at insurers, staffing firms, and program administrators, often people who have never considered travel booking as a lever.
• Help build the playbook: This function is still being proven at scale. You will sharpen what works, not just execute a fixed script.

What you'll bring

• Account Executive track record in BD or partnership sales: ideally in SaaS, travel, insurance services, staffing, or another vertical where you sold to an intermediary rather than an end consumer.
• Comfort with ambiguity and numbers: You can build a credible business case from partial data and pick up the phone before a perfect script is ready.
• Consultative selling skills: You can walk a claims manager or staffing executive through why this matters to their business, not just pitch features.
• Collaborative mindset: You will join a small, close-knit team and work alongside peers and supporting functions to refine the motion as we scale it.
• Strong network and experience selling into core verticals: Displacement/Claims/Institutional Travel, Workforce Deployment & Staffing, and Project-Based & Field Operations.

Benefits

• A competitive base salary and discretionary incentive plan based on individual and company performance.
• Focus on development: access to a learning & development platform, a committed budget and opportunities to own your own career pathways.