Automotive Mobile Service & Performance Coach

MSX International; Philadelphia (Philadelphia County); On-site; USD 50,000 - 78,000; Full time

Job summary

MSX International is seeking a Mobile Service & Performance Coach to work field-based with automotive dealerships in the United States. You will train leaders, coach technicians, and drive improvements in service operations, profitability, and customer satisfaction while traveling up to 80% of the time.

The role emphasizes analytical KPI review, process optimization, and hands-on development of mobile service programs, with a strong focus on revenue growth and fixed operations excellence.

Qualifications

• 3+ years of customer-facing automotive industry experience.
• Experience in service operations, fixed operations, aftersales, or retail automotive.
• Strong coaching, training, presentation and communication skills.
• Ability to influence and build relationships at all organizational levels.
• Proficiency with Microsoft Office and business reporting tools.

Responsibilities

• Partner with dealership leadership to improve performance and profitability.
• Analyze KPIs and identify opportunities for revenue growth and operational improvements.
• Develop and support business plans focused on customer retention and fixed operations success.
• Deliver classroom, virtual, and on-site training programs.
• Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.
• Support technician recruitment, onboarding, development, and retention efforts.

Skills

Coaching & training

Presentation

Communication

Analytical thinking

Relationship building

Problem solving

Organizational skills

Influence

Customer-facing automotive

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Reporting tools

Job description

Automotive Mobile Service & Performance Coach

• Full-time
• Workplace Type: Field Based
• Compensation: USD 50,000 - USD 78,000 - yearly

About MSX International (MSXI)

For more than 30 years, MSX International (MSXI) has been a trusted partner to leading vehicle manufacturers, dealerships, and mobility organizations around the world. We help our clients improve business performance through innovative solutions in sales, service, repair optimization, compliance, and customer engagement.

Drive Change. Grow Business. Make an Impact.

Are you passionate about helping automotive dealerships improve performance, grow revenue, and deliver exceptional customer experiences?

Mobile Service & Performance Coach to support dealership leaders in developing successful mobile service operations and improving overall service department performance. In this field-based role, you will serve as a trusted advisor, trainer, and coach, helping dealerships drive operational excellence, profitability, and customer satisfaction.

Travel: Up to 80% travel, including overnight travel within the assigned territory.

Key Responsibilities

Business Growth & Consulting

• Partner with dealership leadership to improve performance and profitability.
• Analyze KPIs and identify opportunities for revenue growth and operational improvements.
• Develop and support business plans focused on customer retention and fixed operations success.

Mobile Service Operations

• Support mobile service launches and ongoing program development.
• Recommend best practices for scheduling, routing, technician utilization, and workflow efficiency.
• Help dealerships improve mobile service profitability and customer convenience.

Coaching & Training

• Deliver classroom, virtual, and on-site training programs.
• Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.
• Support technician recruitment, onboarding, development, and retention efforts.

Process Improvement

• Implement operational improvements and performance standards.
• Support change management initiatives and adoption of new technologies.
• Share industry best practices and performance strategies.

Required

• High School Diploma or equivalent; Bachelor's degree preferred.
• 3+ years of customer-facing automotive industry experience.
• Experience in service operations, fixed operations, aftersales, or retail automotive.
• Strong coaching, training, presentation, and communication skills.
• Ability to influence and build relationships at all organizational levels.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and business reporting tools.

Preferred

• 3-5 years of automotive industry experience.
• Experience working with dealership fixed operations.
• Knowledge of service operations, parts management, and service sales strategies.
• Familiarity with dealership management systems (DMS) and related technologies.

Why Join Us?

• Make a direct impact on dealership growth and performance.
• Combine consulting, coaching, training, and operational leadership in one role.
• Work with dealership leaders across multiple organizations.
• Help shape the future of automotive mobile service.
• Join a dynamic team focused on innovation and results.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $50K to $78K based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.