Automotive Service Advisor — Growth, Benefits & $2k Bonus

Sommer's Automotive - Subaru Buick GMC; Mequon (WI); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Short-term Disability

Basic Life Insurance

Long-term Disability

Profit sharing

Hiring bonus: $2,000

Job summary

Sommer’s Automotive in Mequon, WI is seeking an Automotive Service Advisor to deliver outstanding customer service and coordinate service needs. No automotive experience is required to succeed in this role, and you will work with a top Subaru brand in a fast-paced, supportive team environment.

The position offers competitive pay with benefits including health insurance, retirement plans, and disability coverage, plus a $2,000 hiring bonus for qualified candidates.

Qualifications

• No automotive experience required to succeed in this role.

Responsibilities

• Greet customers and listen attentively to their vehicle concerns and needs.
• Manage and prepare for service appointments and ensure accurate documentation of customer information.
• Provide clear estimates of repair and service costs based on customer needs.
• Advise customers on necessary repairs, routine maintenance, and product recommendations.
• Act as a liaison between customers and technicians, ensuring seamless communication.
• Manage appointment follow-up communication with customers on vehicle status.
• Maintain a clean and organized service area, ensuring a professional environment.
• Handle customer inquiries and concerns in a professional and timely manner.
• Sets and achieves targeted sales goals.
• Uphold the highest standards of customer satisfaction, ensuring repeat business and referrals.

Skills

Customer service

Job description

Sommer’s Automotive in Mequon, WI is seeking an Automotive Service Advisor to deliver outstanding customer service and coordinate service needs. No automotive experience is required to succeed in this role, and you will work with a top Subaru brand in a fast-paced, supportive team environment.

The position offers competitive pay with benefits including health insurance, retirement plans, and disability coverage, plus a $2,000 hiring bonus for qualified candidates.