Express Service Advisor

Sommerscars; Mequon (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Plan

Short-term Disability

Basic Life Policies

Long-term Disability (Voluntary)

Supplemental Life (Voluntary)

Profit Sharing

Job summary

Sommer's Automotive in Mequon, WI is seeking an Automotive Express Service Advisor to greet customers, manage express service appointments, and recommend appropriate services. No automotive experience is required, and a signing bonus is offered to qualified applicants.

The role features a full-time schedule, including Mondays through Saturdays with one weekday off. Compensation ranges between $60,000 and $70,000 per year, plus benefits and performance-based incentives.

Qualifications

• No automotive experience required.
• Strong communication and interpersonal skills.
• Willingness to learn express service processes.
• Ability to explain service options clearly.

Responsibilities

• Greet customers promptly and provide an exceptional service experience.
• Efficiently manage express service appointments with speed and accuracy.
• Communicate vehicle needs and recommend appropriate services.
• Provide accurate cost estimates and explain benefits of options.
• Collaborate with technicians to ensure timely service delivery.
• Manage the check-in to checkout flow to minimize wait times.
• Keep customers updated on vehicle status and additional services.
• Handle inquiries professionally and resolve issues quickly.
• Follow up with customers on service status and next steps.
• Set and achieve targeted sales goals.
• Maintain a clean, organized service area to promote positive experiences.

Skills

Customer service

Communication

Sales

Problem solving

Job description

Exciting Opportunity: Automotive Express Service Advisor

Are you ready to take your customer service skills to the next level in a fast-paced and dynamic industry? We're seeking an enthusiastic Automotive Express Service Advisor to join our team!

If you're passionate about delivering top-notch service and enjoy working in a fast-paced environment, our dealership can provide a jump start to a very successful career as a service writer. No automotive experience necessary to succeed in this role.

$2,000 Signing Bonus for qualified applicants

What We Offer

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Competitive pay and benefits package includes:
  • Pay Range: Average annual compensation between $60,000 - $70,000 per year.
  • Full Health Insurance package including Medical, Dental, and Vision
  • Employer paid for Short-term Disability and Basic Life Policies
  • Additional Voluntary Long-term Disability and Supplemental Life Available
  • 401K Retirement Plan with an excellent employer match
  • Additional Retirement Plan Profit Sharing

Job Description

• Greet customers promptly and provide an exceptional service experience.
• Efficiently manage express service appointments, ensuring quick and effective service.
• Communicate clearly with customers to understand their vehicle needs and recommend appropriate services.
• Provide accurate cost estimates for services and explain the benefits of various options.
• Collaborate with technicians to ensure timely and high-quality service delivery.
• Ensure a smooth and efficient process from check-in to checkout, minimizing wait times.
• Keep customers updated on the status of their vehicles and any additional services required.
• Handle customer inquiries professionally and resolve issues in a timely manner.
• Follow up with customers on the status of their vehicle
• Sets and achieves targeted sales goals.
• Maintain a clean and organized service area to promote positive customer experiences.

Position Information

This is a full-time, exempt-status position. Your typical schedule will be Monday – Saturday with one weekday off per week.

Why Join Us

• Work for a leading brand in the automotive industry.
• Be part of a supportive team environment where your contributions are valued.
• Competitive salary with performance-based incentives.
• Opportunities for career growth and advancement in a thriving industry.
• Enjoy working in a fast-paced, customer-focused environment.

EEO Statement: Sommer's Automotive is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, pregnancy or childbirth, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, arrest record, conviction record, use or non-use of lawful products off the employers premises during nonworking hours, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to fostering a workplace where every individual feels valued, respected, and empowered to succeed.