Express Service Advisor — Start at $20/hr, Fast Auto Care

Berlin City Auto Group; South Portland (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Uniforms provided

Employee discounts and a fun team

401(k) with employer contribution

Health & wellness reimbursement

Job summary

Berlin City Honda in South Portland, ME is seeking an Express Advisor to greet customers in the express lane, coordinate quick maintenance services like oil changes and tire rotations, and communicate clearly with customers about recommended services. This role emphasizes speed, accuracy, and strong customer relations.

You will prepare estimates, obtain authorizations, and keep customers updated on status while supporting a fast, high-volume team.

Qualifications

• 2+ years of customer service experience.
• A clear communicator who can break down technical terms for customers.
• Driven, professional, and committed to a career in automotive service.
• A multitasker who thrives in a high-volume, team-oriented environment.
• Strong attention to detail, follow-up, and organizational skills.
• Eager to learn and grow through training and feedback.

Responsibilities

• Greet express service customers and review maintenance needs.
• Communicate services recommended by technicians in clear, easy-to-understand language.
• Prepare accurate estimates and obtain customer authorizations.
• Keep customers updated on service status and timing expectations.
• Ensure timely and efficient flow of vehicles through the express service lane.
• Maintain accurate service records and follow up as needed to ensure satisfaction.

Skills

Customer service

Clear communication

Multitasking

Attention to detail

Job description

Berlin City Honda in South Portland, ME is seeking an Express Advisor to greet customers in the express lane, coordinate quick maintenance services like oil changes and tire rotations, and communicate clearly with customers about recommended services. This role emphasizes speed, accuracy, and strong customer relations.

You will prepare estimates, obtain authorizations, and keep customers updated on status while supporting a fast, high-volume team.