Express Service Advisor

Kahlig Auto Group; San Antonio (TX); On-site; USD 38,000 - 68,000; Full time

Benefits offered by this job

Hourly pay

Bonus eligibility

Paid training

Medical benefits

Dental benefits

Life and disability insurance

401(k)

Paid vacation

Sick leave

Holiday pay

Wellness program

Job summary

Kahlig Auto Group is seeking an Express Service Advisor for North Park Subaru at Dominion in San Antonio. You will greet guests, schedule appointments, translate repairs to technicians, and upsell services while maintaining CSI scores and a high level of customer confidence.

Responsibilities include providing accurate estimates, following up on repairs, and communicating progress to customers. The role offers hourly pay with bonuses and a comprehensive benefits package.

Qualifications

• Customer service-focused with the ability to greet guests and assist them effectively.
• Ability to listen to customers and translate repair needs to technicians clearly.
• Experience in presenting maintenance options using clear, low-pressure methods.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services by presenting electronic maintenance menus.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended service contracts.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Communication

Appointment scheduling

Sales upsell

Problem solving

Job description

Express Service Advisor - North Park Subaru at Dominion

We need a Express Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us.

Responsibilities

• Greet service department customers promptly and courteously - attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services by presenting electronic maintenance menus using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended service contracts
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Hourly pay plus bonuses, 5-day workweek, paid training
• Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program.

We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.