Express Service Advisor

Vwofpuyallup; Puyallup (WA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid Time Off

Ongoing training and career development

Job summary

Harnish Auto Family in Puyallup is looking for an experienced Express Service Advisor who excels in a high-volume setting. You'll be the first point of contact for customers, ensuring their service experience is exceptional from start to finish.

The position demands strong communication skills and the ability to multitask effectively. Join a family-owned business that values its employees and prioritizes community engagement. A career with us means stability and opportunities for advancement in the automotive industry.

Qualifications

• Express service experience preferred.
• Valid driver's license and insurable driving record.
• Team-oriented attitude with a willingness to assist.

Responsibilities

• Greet and assist customers in the Express Service lane.
• Write repair orders accurately and efficiently.
• Maintain accurate customer records and service documentation.

Skills

Strong communication and customer service skills

Ability to multitask

Comfortable using dealership software

Job description

Salary Range: $70,000.00 To $110,000.00 Annually

Top performers deserve top opportunities—come grow your career with a team that invests in its people! At Harnish Auto Family, people matter. As a family‑owned dealership group serving the Puget Sound for more than 40 years, we focus on building strong teams, supporting our communities, and providing employees with opportunities to grow and build lasting careers.

Job Summary: Harnish Auto Family is looking for an experienced Express Service Advisor who thrives in a high‑volume environment and enjoys building relationships with customers. If you're organized, customer‑focused, and know how to keep service traffic moving while delivering an exceptional experience, we want to talk with you.

What We Offer

• Competitive pay with performance‑based opportunities
• 401(k) with company match
• Health, dental, and vision insurance
• Paid Time Off
• Ongoing training and career development
• Opportunities for advancement within a growing dealership group
• A supportive, team‑oriented work environment
• Stability with a long‑standing, family‑owned company
• Employee events and community involvement
• The opportunity to build a long‑term career in the automotive industry

Key Responsibilities/Essential Functions

• Greet and assist customers in the Express Service lane.
• Write repair orders accurately and efficiently.
• Communicate recommended maintenance and service needs to customers.
• Coordinate with technicians to ensure timely vehicle completion.
• Provide updates and follow up throughout the service visit.
• Deliver a professional, positive customer experience from check‑in to checkout.
• Maintain accurate customer records and service documentation.
• Help drive customer retention through exceptional service and communication.

What We're Looking For

• Express service experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Comfortable using dealership software and technology.
• Team‑oriented attitude with a willingness to assist where needed.
• Valid driver's license and insurable driving record.

Work Schedule and Location

• Full Time, minimum 40 hours per week. May include weekends, holidays, bells, back‑to‑back shifts, early openings, and late closing. Schedule maintained and approved by Service Manager.

Company Description: At Harnish Auto Family, we believe in more than just selling cars; we're dedicated to providing exceptional automotive experiences to our customers. As a family‑owned and operated dealership, we prioritize integrity, transparency, and customer satisfaction above all else. With a rich history spanning 4 decades, our commitment to excellence has earned us a reputation as a trusted name in the automotive industry. Beyond sales and service, community engagement is at the heart of what we do. We're proud to sponsor local events, charities, and initiatives that make a positive impact in the areas we serve. Our dedication to giving back reflects our core values and strengthens the bond we share with our community.

Join us at Harnish Auto Family, where passion, integrity, and customer satisfaction drive everything we do. Together, let's embark on a journey to redefine automotive excellence and create lasting relationships with our valued customers.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.