Express Service Advisor

pagjobs; Madison (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Career growth opportunities

Job summary

East Madison Toyota, part of the Penske Automotive Group, is seeking an Express Service Advisor to join our service team. You will act as the liaison between customers and the service department, scheduling appointments, reviewing service history, and relaying important information about vehicle maintenance and repairs to customers with accurate cost estimates.

We value a genuine focus on delivering an extraordinary customer experience, strong communication, teamwork, and an ability to thrive in

Qualifications

• High school diploma or the equivalent is required.
• Prior experience in a service department is preferred.
• Valid driver's license required.

Responsibilities

• Serve as liaison between customers and the service department to schedule appointments.
• Review service history and communicate maintenance needs to customers.
• Provide accurate cost estimates and explain maintenance and repair options clearly.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Teamwork

Work ethic

Education

High school diploma or equivalent

Job description

East Madison Toyota, a Penske Automotive Group dealership, is looking for an Express Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our service team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Express Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, and relaying important information about vehicle maintenance and repairs to customers, while providing accurate cost estimates.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
• Able to take direction from multiple employees and prioritize work
• Good communication skills, including the ability to listen to customers and determine how to assist them
• Ability to work well in a team environment
• Knowledge of automotive systems, tools, and repair processes
• Outstanding attention to detail with a commitment to quality
• Ability to use technical reference materials and technical manuals in written and online formats
• Ability to communicate technical terms to non-technical audience
• Ability to follow processes to ensure quality and safety
• Effective time management skills and ability to prioritize

Work Environment/ Physical Demands

Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis. Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position involves repetitive motion. This position requires the ability to talk and hear. Must be able to wear all required personal protective equipment. May work in extreme heat or cold. May encounter hazards.

Position Type/Expected Hours of Work

Works evenings, weekends, and holidays as required.

Required Education and Experience

High school diploma or the equivalent or equivalent combination of education and experience.

Preferred Education and Experience

High school diploma or the equivalent or equivalent combination of education and experience. Prior experience in service department.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Valid Driver's License