Express Service Advisor

AutoNation; Cockeysville (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading automotive retailer as a Customer Service Associate, where you'll enhance customer experiences through consultative selling and exceptional service. You'll be part of a team that values respect, diversity, and a commitment to positive change. Enjoy competitive pay, health benefits, and discounts while contributing to a culture of belonging and innovation.

Benefits

Competitive pay and 401(k) matching

Health, dental, vision insurance, and maternity benefits

Associate discounts on vehicles and services

Access to exclusive deals through YouDecide

Qualifications

• Proven ability to deliver an exceptional customer experience.
• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for appointments with customers.
• Meet or exceed targeted sales goals and customer satisfaction indices.
• Prepare repair orders with cost and time estimates.

Skills

Communication

Interpersonal Skills

Organizational Skills

Consultative Skills

Education

High school diploma or equivalent

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide and a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and communities we serve.

So what do you say? Are you ready to be part of something big?

What Will I Do Every Day?

• Set, confirm, and prepare for appointments with customers to ensure a great service experience
• Meet or exceed targeted sales goals and customer satisfaction indices
• Greet customers warmly upon arrival
• Determine vehicle needs through customer information, walk-arounds, inspections, and test drives
• Use a consultative selling process to assist customers in planning ongoing vehicle maintenance
• Prepare repair orders with cost and time estimates, ensuring full transparency
• Coordinate with technicians and parts associates for timely completion of work
• Follow up with customers on vehicle status as per their preferred communication method
• Ensure customer satisfaction through follow-up
• Gain in-depth product knowledge to assist customers effectively
• Provide an exceptional customer experience to foster loyalty

What Are the Requirements for This Job?

• High school diploma or equivalent
• Proven ability to deliver an exceptional customer experience
• Ability to set and achieve goals
• Prior sales experience is preferred but not required
• Strong communication, interpersonal, organizational, and consultative skills
• Willingness to follow up with customers
• Experience with technology and a desire to work with it
• Valid in-state driver’s license and a safe driving record

Why Should I Come Work for AutoNation?

• To work for a dealership with a strong moral compass that values respect for all associates

Exciting Benefits and Perks Await You:

• Competitive pay and 401(k) matching
• Work-life balance supported by health, dental, vision insurance, and maternity benefits
• Associate discounts on vehicles, services, parts, collision repairs, accessories, and AutoGear
• Access to exclusive deals through YouDecide
• Participation in our DRVPNK initiative, supporting cancer research and treatment nationwide

AutoNation is committed to diversity, equity, and inclusion. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join us to foster a culture of belonging and contribute to our innovative work in the automotive industry. We value teamwork, innovation, and a commitment to positive change.