Express Maintenance Coach

MSX International; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

MSX International in Houston, TX seeks an Express Maintenance Coach to lead delivery and installation of MSX Express Maintenance solutions at assigned dealers. You will build relationships with OEM field organizations, conduct dealer launch meetings, and train staff on processes from appointment to delivery, ensuring productivity and quality.

Candidates should have 7–10 years in dealership or aftermarket management, strong communication, and proficiency with Word, PowerPoint, Excel; GED or high

Qualifications

• 7–10 years of dealership or aftermarket management experience.
• High school diploma or GED required.
• Excellent verbal and written communication skills.
• OEM dealers contact experience is a plus.

Responsibilities

• Install and sustain the Express Maintenance program.
• Dealership express consultations as outlined in the program.
• Dealer remote and in-dealer classroom training as per curriculum.
• Dealership staff on-the-job training as outlined in the program.
• Dealer phone follow-up support.
• Monthly field detail reports submission; weekly timecards and expenses.

Skills

Relationship building

Communication

Data analysis

Process improvement

Training

Education

High school diploma or GED

Tools

Microsoft Word

PowerPoint

Excel

Web-based applications

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Express Maintenance Coach (“Coach”) will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as assisting with Dealer Launch Meetings and Dealer Workshop Meetings.

The Coach Will Be Responsible For The Following

• Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
• Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
• Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
• Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
• Dealer phone follow-up support
• Timely and comprehensive completion of dealer action plans
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
• Adequate OEM National and Regional personnel contact
• Monthly field detail reports submission
• Weekly timecards and expense reports submission

Qualifications

The successful candidate will possess at least 7 - 10 years of Dealership or Aftermarket management experience. High school diploma or General Equivalency Diploma (GED) is required. OEM dealers contact experience is a plus, as well as excellent verbal and written communication skills. This position requires proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web-based applications. The successful candidate must also reflect an exceptional track record and attributes that includes:

• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.