Express Lube Advisor

Lithia & Driveway; Jacksonville (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Atlantic Coast Acura in Jacksonville, TX, seeks a detail‑minded Service Advisor to greet customers, answer calls, and guide them through the repair process.

You will write repair orders in the ADP system, provide accurate estimates, manage customer updates, and ensure timely delivery of the vehicle. Strong communication, math skills, and basic computer literacy are essential, along with a valid driver's license.

Qualifications

• High School graduate or equivalent; 18 years or older.
• Excellent communication and attention to detail.
• Ability to type efficiently to enter repair orders.
• Strong math skills for service costs and change calculations.
• Basic computer skills and familiarity with ADP system.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Follow the ICC process and greet customers professionally.
• Identify, confirm and offer resolution to customer concerns.
• Explain services, costs and timelines to customers.
• Conduct vehicle walkarounds to assess needs.
• Enter repair orders accurately in the ADP system.
• Provide accurate estimates and obtain approvals for findings.
• Dispatch repair orders to technicians and track progress.
• Update customers on repair status and delivery timing.

Skills

Attention to detail

Urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Valid driver's license

Education

High School diploma or equivalent

Tools

ADP system

Job description

Dealership:

L0821 Atlantic Coast Acura

Atlantic Coast Acura

We are one ofover 300+ Lithia Motors Dealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.

What You’ll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).

• Follow the Initial Customer Contact (ICC) process:

• Greet customers in a friendly and professional manner.

• Identify, confirm and offer resolution to customer concerns.

• Communicate with customer what needs to be done, how much it will cost and when service will be complete.

• Assess customer needs by conducting a vehicle walk around.

• Attain agreement from customer for service needs.

• Offer a multi-point inspection.

• Write accurate repair orders using ADP system.

• Follow the Interim Customer Contact (ICC2) process:

• Provide estimates that are accurate and support upfront pricing guarantee.

• Obtain approval to review findings of multi-point inspection and associated prices.

• Obtain approval to proceed with Additional Service Requests.

• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.

• Communicate with technicians to gain clear understanding of services required and/or performed.

• Follow-up with customer during repair/servicing of vehicle so they are aware of status.

• Follow the Customer Delivery (CD) process:

• Receive and process cash or credit payment for all services performed.

• Upon completion of service promptly and professionally deliver vehicle to customer.

• Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.

What You’ll Bring

• Strong attention to detail

• Sense of urgency

• Excellent communication

• Typing – ability to type efficiently in order to enter repair orders.

• Mathematics – calculating service costs and counting change.

• Basic computer skills

• Acceptable driving record and a valid driver’s license in your state of residence.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.