Express Lane Training & Field Performance Consultant

Helm; Midwest (WY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, & vision benefits

Company paid life insurance

Flexible time off

10 paid holidays per year

Job summary

Helm is seeking a Mopar Express Lane Dealer Service Consultant responsible for installing, training, and coaching Express Lane functions in assigned dealerships nationwide. This role includes attending training sessions, follow-up installations, and collaborating with Stellantis personnel and dealership staff.

The position is full-time, requires extensive travel (up to 95%), and involves developing processes, measuring performance, and reporting to field management.

Qualifications

• Five plus (5+) years of experience with Express Service Program in OEM Dealer or Retail environment or equivalent experience.
• Proficient in car and truck maintenance and repair.
• Experience with on-site dealership training.
• Microsoft Office 365: Proficient in Outlook, Word, Excel, and PowerPoint.
• Strong documentation and communication skills.
• Ability to travel up to 95% with overnights required.

Responsibilities

• Onsite Training and Coaching: Provide training, coaching, and counseling to dealership personnel.
• Guidance on Factory Guidelines: Maintain adherence to factory guidelines and Mopar Express Lane programs.
• Process Implementation: Develop and implement processes in dealerships.
• Action Plans: Generate action plans and review them with upper management.
• Performance Measurement: Measure performance using supplied reporting systems and apply benchmarks for success (Salesforce, Profit, CX, Tires/Parts, MVP, MSER, and other assigned programs).
• Travel Planning: Plan all travel within company guidelines.
• Reporting: Report on all travel and training plans to the assigned field manager weekly if required.
• Daily Management: Manage daily activities in and out of dealerships and report all workday activities to the assigned field manager.
• Program Training: Present, facilitate, and provide program training or guidance to large groups.
• Program Growth: Prospect and review programs with dealer management staff or ownership to gain additional program growth.
• Documentation: Keep documented activity of assigned dealerships, including store visits and program progression.
• Communication: Communicate any roadblocks or concerns to field managers regularly.
• Professional Appearance: Maintain a professional appearance, including business casual dress and clean personal hygiene.
• Additional Duties: Perform additional job duties as assigned and subject to change with management approval or direction.

Job description

Helm is seeking a Mopar Express Lane Dealer Service Consultant responsible for installing, training, and coaching Express Lane functions in assigned dealerships nationwide. This role includes attending training sessions, follow-up installations, and collaborating with Stellantis personnel and dealership staff.

The position is full-time, requires extensive travel (up to 95%), and involves developing processes, measuring performance, and reporting to field management.