Express Lane Operations Leader

Ferguson Superstore; Broken Arrow (OK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay and bonus structure

Health, dental, and vision insurance

401(k) with employer match

Paid time off and holidays

Ongoing training and career advancement opportunities

Employee discounts on vehicles and service

Job summary

Ferguson Superstore in Broken Arrow, Oklahoma is seeking an experienced Service Lane Manager to lead the daily operations of their Express Lane. This role involves supervising staff and ensuring exceptional customer service, efficient workflow, and a productive team environment.

The ideal candidate will have a minimum of 2 years in automotive service, strong communication skills, and a track record in leadership. The position offers competitive pay, health insurance, and opportunities for career advancement.

Qualifications

• Minimum 2 years of experience in a service lane or automotive customer service role.
• Previous leadership or management experience in a dealership service department is strongly preferred.
• Strong understanding of basic automotive services and maintenance.

Responsibilities

• Supervise the Express Lane staff, including Express Advisors, Technicians, and porters.
• Ensure a smooth and efficient customer check-in/check-out process.
• Monitor and maintain workflow to optimize productivity and minimize wait times.
• Coach and train team members on service procedures, upselling techniques, and customer experience standards.
• Handle customer concerns and resolve issues quickly and professionally.

Skills

Customer service

Leadership

Communication

Automotive knowledge

Organizational skills

Multitasking

Tools

Dealership DMS systems

Job description

Ferguson Superstore in Broken Arrow, Oklahoma is seeking an experienced Service Lane Manager to lead the daily operations of their Express Lane. This role involves supervising staff and ensuring exceptional customer service, efficient workflow, and a productive team environment.

The ideal candidate will have a minimum of 2 years in automotive service, strong communication skills, and a track record in leadership. The position offers competitive pay, health insurance, and opportunities for career advancement.