Express Car Wash Operations Lead | Guest Experience

Coulter Services; Earlham (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Coulter Services operates an express car wash in a fast-paced outdoor setting. The Hands-on Supervisor leads daily operations and mentors a small team to deliver friendly, efficient service while maintaining safety and cleanliness.

Responsibilities include coaching staff, scheduling, monitoring equipment, handling customer questions, and promoting memberships to enhance customer experience and revenue. This role emphasizes safety and high-quality results in an outdoor environment.

Qualifications

• Leadership by example with coaching and development of others.
• Strong customer-focused communication and problem solving.
• Attention to detail for quality control and safe operations.

Responsibilities

• Oversee and support a small team to deliver friendly, efficient service.
• Manage staff scheduling, training, coaching, and performance.
• Monitor wash quality and track equipment performance to maintain high standards.
• Handle customer questions, feedback, and concerns professionally.
• Support and promote membership sales.
• Maintain clean facilities and ensure safe operations in an outdoor environment.

Skills

Leadership

Customer service

Problem solving

Quality control

Safety awareness

Tools

Monitoring equipment

Job description

Coulter Services operates an express car wash in a fast-paced outdoor setting. The Hands-on Supervisor leads daily operations and mentors a small team to deliver friendly, efficient service while maintaining safety and cleanliness.

Responsibilities include coaching staff, scheduling, monitoring equipment, handling customer questions, and promoting memberships to enhance customer experience and revenue. This role emphasizes safety and high-quality results in an outdoor environment.