Express Car Wash Guest Experience Associate

Gate; Fruit Cove (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

Gate Express Wash is seeking a Customer Service Associate for the Durbin Park location in Julington Creek, FL. You will greet guests, answer questions, and guide vehicles through the wash to ensure a fast, friendly, and safe experience from entry to exit.

The position requires standing for long periods, lifting up to 50 pounds, and working weekends/holidays. Training is provided; a clean, safe environment is maintained, and guests receive excellent service.

Qualifications

• Must be a minimum of 16 years old.
• Must successfully complete a pre-employment drug screening and background check.
• Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
• Must be able to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members.
• Must be detail-oriented and have strong organizational skills.
• Must be able to operate a computer.
• Must be able to stand for extended periods of time.
• Must be able to lift, carry, and move up to 50 pounds.
• Must be able to bend, kneel, stoop, and reach (including overhead).
• Must have adequate strength, balance, and coordination to perform essential functions.
• Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside.

Responsibilities

• Must be able to work a flexible schedule, including weekends, holidays,and split shifts.
• Arrive to work on time, consistently.
• Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary.
• Hair must be clean and cut in a becoming style; management has final approval.
• Attend all required training, safety courses, office and departmental meetings.
• Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
• Safely and properly handle chemicals.
• Become proficient on all appropriate equipment and safety features.
• Maintain and contribute to a positive and supportive team environment.
• Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile.
• Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash.
• Guide guests using distinctive and clear hand signals in accordance to established procedures.
• Review the loading sign directions with every guest and give the guest a “thumbs up” when their vehicle is placed and ready to start the wash process.
• Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers.
• Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues.
• Perform vehicle detailing services as trained and directed.
• Operate Express Wash kiosks, credit card machines, and POS.
• Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary.

Skills

Customer service

English proficiency

Attention to detail

Job description

Gate Express Wash is seeking a Customer Service Associate for the Durbin Park location in Julington Creek, FL. You will greet guests, answer questions, and guide vehicles through the wash to ensure a fast, friendly, and safe experience from entry to exit.

The position requires standing for long periods, lifting up to 50 pounds, and working weekends/holidays. Training is provided; a clean, safe environment is maintained, and guests receive excellent service.