Express Account Specialist

American Specialty Insurance & Risk Services, Inc.; Indiana (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, Vision

Financial Benefits: ESPP, 401k, Tuition Reimbursement

Mental Health & Wellness: Free Mental Health Services

Paid Time Off and Holidays

Job summary

A leading insurance company located in Indiana is seeking an Express Account Specialist to manage customer inquiries and provide excellent service. This role requires at least two years of property/casualty insurance experience and offers opportunities for growth within the team. The successful candidate will work closely with the VP/Express Team Leader and support both brokers and customers in navigating insurance policies and services.

Qualifications

• Minimum of two years of property/casualty insurance experience required.
• Willingness to grow expertise in insurance and systems.
• Ability to navigate and utilize Express online systems.

Responsibilities

• Manage day-to-day Express business customer service inquiries.
• Work with the VP/Express Team Leader and insurance carriers.
• Provide high-level support to brokers and customers.

Skills

Customer service excellence

Problem-solving skills

Insurance knowledge

Ability to build relationships

Education

High school diploma or equivalent

College degree preferred

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

American Specialty is seeking an Express Account Specialist to join our growing team!

The Express Account Specialist is responsible for the management of day-to-day Express business customer service inquiries, both via phone and email. This individual will respond to all Express inquiries with a high-level of professional customer service excellence and within the prescribed response times. This individual operates at a low to moderate level of supervision by the VP/Express Team Leader.

How You Will Contribute

Work with VP/Express Team Leader and insurance carriers regarding policies, coverages, and acceptability guidelines, with a goal of increasing revenue while safeguarding underwriting profitability.

Learning daily tasks such as certificate issuance and endorsement processing to assist in the overall department workload.

Learn and maintain familiarity with all aspects of the Express online system, including web sales, policy delivery, payments and broker tracking.

Provide, with a positive attitude, a high level of support to brokers and individual customers.

Learn and maintain familiarity with all Express programs, policies, coverages, and acceptability guidelines. This individual serves as a resource to answer policy and coverage questions from brokers and individual customers.

Success is measured by the strict adherence to company standards and by the degree of service provided to American Specialty's clients and qualified brokers.

Review and become familiar with the daily bound report. Identifying acceptable risks and exposures to determine applicants are eligible.

Follow-up on and help/sell to prospects and agents who obtain quotes through Express.

Any other job-related duties as may be assigned by the VP/Express Team Leader.

Licensure and Certification

Skills and Experience to be Successful

Minimum of two years of property/casualty insurance experience is necessary.

Education requirement: College degree preferred. High school diploma or equivalent is required.

Must be willing to grow and develop expertise, and also insurance and systems knowledge, to highest level possible

Keen problem-solving skills in adapting strategic underwriting direction to specific underwriting issues and business opportunities decisively.

Ability to develop and maintain productive insurer relationships

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

We’re here to help your agency succeed. You don’t treat clients like numbers, and we don’t treat you like one, either. It’s what special feels like at American Specialty.