Account Coordinator

American Specialty Insurance & Risk Services, Inc.; Wayne (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, Vision

Financial Benefits: 401k, Student Loan Assistance

Paid Time Off

Mental Health Services

Job summary

A growing insurance firm is seeking an Account Coordinator to provide excellent customer service to brokers and insureds in Wayne, NJ. The role includes managing account activities, responding to inquiries, and performing administrative duties. Ideal candidates will have an insurance customer service background and a high school diploma. Join a supportive team that values meritocracy and recognizes hard work, offering robust health and financial benefits.

Qualifications

• One to three years of experience in insurance-related customer service position.
• Active Property Casualty license required (or obtain within 3 months of hire date).
• Ability to quickly adapt to internal proprietary software programs.

Responsibilities

• Respond to inquiries promptly and route calls as needed.
• Manage renewal account lists and coordinate with Underwriting.
• Prepare and send proposals, including binding instructions and follow-ups.
• Handle Certificates of Insurance, including templates and record-keeping.

Skills

Customer service excellence

Attention to detail

Effective communication skills

Critical thinking

Education

High school diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

American Specialty is seeking an Account Coordinator to join our growing team in FT. Wayne, IN!

The Account Coordinator provides account management and a high level of customer service excellence to our brokers, insureds and prospective insureds by assisting Client Services sales personnel with the management of new and renewal submissions during the entire processing cycle. This individual will manage new and renewal account activities in conjunction with other departments to successfully meet the needs of each assigned account. The Account Coordinator must be able to manage an organized desk and meet tight deadlines when needed, be detail-oriented, apply critical thinking and possess effective communication skills.

How You Will Contribute:

Respond to inquiries promptly and route calls as needed

Manage renewal account lists and coordinate with Underwriting

Assist with submission follow-ups and required documentation

Maintain reminders using the Enterprise Diary System

Monitor policy issuance and endorsement status with Policy Services

Prepare and send proposals, including binding instructions and follow-ups

Issue bind confirmations and binders; follow up on subjectivities

Handle Certificates of Insurance, including templates and record-keeping

Coordinate and manage data for new and renewal business

Maintain system updates and documentation (e.g., SharePoint, Enterprise)

Perform other assigned administrative or client service duties

Licenses and Certifications:

Active Property Casualty license required (or obtain within 3 months of hire date).

Skills & Experience to Be Successful:

High school diploma/GED.

One to three years of experience in insurance-related customer service position.

Working knowledge of Microsoft Outlook/Word/Excel and ability to quickly adapt to internal proprietary software programs.

Excellent verbal and written communication skills.

Perform tasks with a high degree of accuracy.

Benefits:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

We’re here to help your agency succeed. You don’t treat clients like numbers, and we don’t treat you like one, either. It’s what special feels like at American Specialty.