Export Supervisor

USCOR JAS FORWARDING (USA), INC.; Seattle (WA); On-site; USD 70,000 - 80,000; Full time

Job summary

USCOR JAS FORWARDING (USA), INC. seeks an experienced Export Department Manager to oversee the end-to-end Air Freight Export process, drive efficiency, and ensure regulatory compliance.

You will manage staff, coordinate with customers and suppliers, and implement KPI-driven improvements across the export operation. The role requires 5+ years in Air/Ocean export within freight forwarding, plus 2+ years of supervisory experience, and proficiency with export regulations.

Qualifications

• 5+ years Air/Ocean export experience in freight forwarding.
• 2+ years’ experience supervising staff.
• Understanding of export regulations and compliance.

Responsibilities

• Oversee end-to-end Air Freight Export processes and team initiatives.
• Set, monitor and report KPIs to ensure customer satisfaction.
• Hire, coach and develop export staff and manage performance.
• Coordinate with customers, suppliers, and authorities to ensure compliant, efficient shipments.

Skills

Air/Ocean export

Supervising staff

Regulatory compliance

Time management

Microsoft Office

Customer service

Education

High School Diploma or GED

Bachelor’s degree preferred

Cargowise experience

Tools

Cargowise

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. Manage and oversee the export department to ensure the movement of freight out of the country via Air & Ocean, in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process.

ESSENTIAL FUNCTIONS:

Manage and develop efficient and effective flow of work to attain optimum efficiency and productivity of department. Identify the existence and cause of problems and solutions to correct. Utilize reports to quantify and prioritize workload. Manage communication with export related authorities, customer and suppliers in all relevant countries as necessary to ensure efficient, positive and lawful relations, support and activities. Initiates, promotes, supports and implements change in order to increase organizational effectiveness. Ensure staff have the training and resources necessary to perform their jobs. Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Air Freight Export processes. Serves as the escalation contact for customer’s AExport shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction. Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes. Represent the company as appropriate in its relationships with major customers, suppliers, competitors, commercial etc.

SUPERVISORY RESPONSIBILITIES:

Conduct performance evaluations for export department staff. Recommend hiring, firing and promotion. Identify and resolve personnel issues. Create an environment that encourages others to develop professionally. Make sure employees are in compliance with organization policy, procedures and performance programs.

QUALIFICATIONS:

• Excellent organizational and time management skills Excellent written and verbal skills Strong computer skills including Microsoft Office suite (desirable) Detail oriented, able to multitask and meet deadlines Self-motivated, able to work in a team and independently Understanding of regulatory compliance with export rules and regulations

EDUCATION AND EXPERIENCE:

• High School Diploma or GED.
• Bachelor’s degree preferred or equivalent experience.
• 5+ years Air/Ocean export experience in a freight forwarding environment.
• 2+ years’ experience supervising and developing staff.
• Strong customer service skills and outgoing personality.
• Cargowise Experience is strongly preferred.
• Understanding Export Compliance Regulations.
• Possess working knowledge of accessing and using standard PC applications (i.e. Word, Excel, PowerPoint, Microsoft Outlook, Internet).

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 10%) required in support of the position’s responsibilities. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

ADDITIONAL:

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

PAY & BENEFITS:

In accordance with Washington state law, we are committed to providing pay transparency to all job applicants. For this position, the annual pay range is $70,000 - 80,000, depending on qualifications and experience. This range represents the full BASE compensation potential for this role, and the specific compensation offered to the selected candidate will be based on factors such as skills, experience, and other relevant qualifications. In addition to base salary, JAS Forwarding offers a comprehensive benefits package, including dental, vision, and health insurance, 401(k), bonuses (depending on role) etc.

DEFINITIONS:

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EMPLOYER STATEMENTS:

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS:

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

COMPANY MISSION & BRAND:

JAS prides itself on its exceptional service and competitive pricing that comes about through the hard work and skill of the people who make up the JAS organization. The mission of JAS is to focus on innovation and maintain a commitment to deliver the product securely and on time. This mission flows through its vast global network of 38 subsidiaries, hundreds of official agent locations, and 4,200+ employees across more than 90 countries. JAS' commitment to innovation in the fields of shipping, 3PL, and freight forwarding puts it in a unique class of select companies which concentrate on specialized projects as well as commodity shipping initiatives. JAS is a premier “go-to” company for those wishing to move cargo from anywhere in the world to anywhere else in the world. Through the use of advanced tracking technologies, sophisticated global communications, and a large team of experts across a broad spectrum of specialties, JAS is able to cost effectively handle the shipping of everything from tiny camera parts up to the massive components required to build an oil rig. Transporting cargo is a complex endeavor. JAS is the brand you can trust to satisfy your most demanding requirements.