Operations Manager

USCOR JAS FORWARDING (USA), INC.; Los Angeles (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

JAS Forwarding (USA), Inc. is seeking an experienced Operations Manager in Los Angeles to oversee air/ocean imports-exports, warehousing, and customs brokerage oversight. The role focuses on driving operational excellence, achieving KPIs, and supporting branch initiatives.

You will lead cross-functional teams, manage branch workflows through dashboards, and mentor staff while ensuring compliance with company and government standards. Base salary aligns with state pay transparency laws.

Qualifications

• 7+ years of Freight Forwarding operations experience.
• 5+ years of supervisory/managerial experience.
• Must have advanced proficiency language (written and speaking).

Responsibilities

• Oversee imports/exports via air/ocean and warehousing operations.
• Manage KPIs using operational and financial dashboards.
• Conduct performance evaluations for direct reports and coach staff.
• Collaborate with operations, sales, warehousing and sales support to meet budgets.

Skills

Freight Forwarding operations

Operations leadership

KPI management

Education

Bachelor’s degree preferred

Tools

PowerBI

CargoWise (C1)

Microsoft Office Suite

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Operations Manager will be responsible for all operational services, including but not limited to Imports/Exports via Air/Ocean movement, as well as warehousing, and customs brokerage oversight. This role is responsible for supporting branch operational excellence, product initiatives, while driving operational, financial, and compliance objectives.

ESSENTIAL FUNCTIONS:

• Technical understanding of operational functions to ensure the branch remains compliant with JAS process and procedures as well as governmental standards.
• Meet company & customer established KPIs (Key Performance Indicators).
• Management of KPIs by utilizing the operational and financial dashboards.
• Responsible for managing operations distribution and workloads, to ensure client and contractual needs are met.
• Awareness of key import and export lanes and operations processes/requirements.
• Work closely with operations, sales, warehousing, and sales support teams to achieve the target budget.
• Maintain and grow relationships with customers and Carriers.

SUPERVISORY RESPONSIBILITIES:

• Management of KPIs by utilizing the operational and financial dashboards.
• Manage Branch Workflow initiative adherence using PowerBI dashboard to enhance staff productivity.
• Conduct performance evaluation for direct reports.
• Promote, enable, facilitate, and oversee the training of branch personnel, as well as confirming staff is current on training.
• Identify and relay personnel issues to Branch Manager.
• Ongoing coaching and mentoring of staff to develop skills to the highest level.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred.
• 7+ years of Freight Forwarding operations experience, handling air/ocean product, warehousing, and customs brokerage.
• 5+ years of prior supervisory/managerial experience.
• Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
• Must have advanced proficiency language (written and speaking).

QUALIFICATIONS:

• 7+ years of Freight Forwarding operations experience.
• 5+ years of prior supervisory/managerial experience.
• Must have a firm working knowledge/experience handing air/ocean imports and exports.
• CargoWise (C1) experience is a plus.
• Customs Brokerage experience is a plus.
• Excellent organizational skills.
• Excellent written and verbal skills Strong computer skills including Microsoft Office Suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will be (up to 15 %) required in support of the position’s responsibilities. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

As an equal opportunity employer, we comply with state pay transparency laws. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis.

The base salary range for this position is $120,000 to $140,000 annually, in accordance with the state pay transparency law.

Individual pay within this range is determined based on a variety of factors including, but not limited to, relevant experience, education, skills, and performance. Our goal is to ensure fair and equitable compensation for all employees.

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

JAS prides itself on its exceptional service and competitive pricing that comes about through the hard work and skill of the people who make up the JAS organization. The mission of JAS is to focus on innovation and maintain a commitment to deliver the product securely and on time. This mission flows through its vast global network of 38 subsidiaries, hundreds of official agent locations, and 4,200+ employees across more than 90 countries. JAS' commitment to innovation in the fields of shipping, 3PL, and freight forwarding puts it in a unique class of select companies which concentrate on specialized projects as well as commodity shipping initiatives. JAS is a premier “go-to” company for those wishing to move cargo from anywhere in the world to anywhere else in the world. Through the use of advanced tracking technologies, sophisticated global communications, and a large team of experts across a broad spectrum of specialties, JAS is able to cost effectively handle the shipping of everything from tiny camera parts up to the massive components required to build an oil rig. Transporting cargo is a complex endeavor. JAS is the brand you can trust to satisfy your most demanding requirements.