Export Customer Support

Dixon Valve Company; Chestertown (MD); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Training opportunities

Paid vacation, PTO, and holidays

Gym reimbursements, and more!

Job summary

The Dixon Group in Chestertown, MD is seeking an Export Customer Support specialist to ensure accurate export documentation and timely shipment coordination for international customers. You will work on coordinating weekly international shipments, communicating with internal teams and foreign affiliates, and maintaining records in compliance with export requirements.

A strong customer-service mindset and attention to detail are essential.

Qualifications

• Requires high school diploma or equivalent.
• Strong customer service mindset with a professional attitude.
• Excellent written communication and listening skills.
• Detail-oriented with solid organizational abilities.
• Able to analyze issues and manage competing priorities.
• Proficient with common business software including MS Office and Google Workspace.

Responsibilities

• Provide professional support to internal teams, international customers, and affiliates.
• Communicate clearly via email with partners.
• Prepare and maintain export shipping and compliance documentation
• Organize documentation for weekly international shipments
• Track open items and follow up to ensure timely resolution
• Maintain accurate records per company policies and export requirements

Skills

Customer service

Written communication

Active listening

Attention to detail

Analytical skills

Office & Workspace apps

Education

High School diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Chestertown, MD 21620
Chestertown, MD, USA

Description

Export Customer Support
Location: 1 Dixon Square, Chestertown, MD 21620
Work Hours: 8:00 AM to 5:00 PM, Monday through Friday
Pay Range: $18 to $23 per hour

Make the Right Connection—Build Your Career with Dixon!

The Dixon Group is seeking a detail-oriented and customer-focused Export Customer Support to join our team in Chestertown, MD!This role is essential to supporting our international customers and foreign affiliates by ensuring accurate export documentation, responsive communication, and timely shipment coordination.

If you enjoy working in a fast-paced environment, take pride in accuracy, and value delivering excellent service, this is a great opportunity to build your skills in international operations and logistics.

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Provide professional and responsive support to internal teams, international customers, and foreign affiliates
• Communicate clearly and effectively via email with both internal and external partners
• Prepare, review, and maintain export shipping and compliance documentation
• Organize and coordinate documentation for weekly international shipments
• Track open items, follow up as needed, and help ensure timely resolution
• Maintain accurate records in accordance with company policies and export requirements

What We're Looking For:

• High School diploma or equivalent required
• Strong customer service mindset with a positive, professional attitude
• Effective written communication skills and active listening abilities
• Strong attention to detail and organizational skills
• Ability to analyze issues, problem-solve, and manage competing priorities
• Proficiency with computers and common business software, including Microsoft Office, Google Workspace, and other job-related applications
• Multilingual skills are notr equired

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Training opportunities
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.