Expo Lead: Seamless Food Flow & Guest Experience

Q39-Bbq-Restaurant; Lincoln (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Q39-Bbq-Restaurant in Lincoln, NE seeks an Expo Lead who acts as the central communication hub between Heart of House and Front of House during service. You ensure plating standards, ticket timing, and guest experience are top-notch.

This role works with the Restaurant Chef, Sous Chefs, and leadership to uphold Q39 service standards, manage peak workflow, and support urgent guest requests with urgency and accountability.

Qualifications

• Excellent communication and leadership required to coordinate HOH and FOH.
• Ability to multitask and maintain organization during peak service.
• Positive attitude and solution-oriented mindset to uphold guest experience.

Responsibilities

• Ensure proper plating and presentation standards are maintained.
• Verify accuracy and completeness of all orders before leaving the expo window.
• Monitor food quality, temperature, and consistency during peak service.
• Identify and resolve service bottlenecks quickly to protect guest experience.
• Coordinate timing and table pacing with FOH staff.
• Serve as the primary communication hub between HOH and FOH during service.
• Maintain energy, urgency, and accountability throughout each shift.
• Assist with SA team responsibilities including side work and check-in/check-out.
• Support closing duties with HOH and Sous Chef.

Skills

Communication

Leadership

Multitasking

Organization

Guest service

Job description

Q39-Bbq-Restaurant in Lincoln, NE seeks an Expo Lead who acts as the central communication hub between Heart of House and Front of House during service. You ensure plating standards, ticket timing, and guest experience are top-notch.

This role works with the Restaurant Chef, Sous Chefs, and leadership to uphold Q39 service standards, manage peak workflow, and support urgent guest requests with urgency and accountability.