Expo Attendant-OP

Q39 SOUTH LLC; Overland Park (KS); On-site; USD 32,000 - 36,000; Full time

Job summary

Q39 SOUTH LLC in Overland Park, KS is seeking a Lead Expo to serve as the central hub between the Heart of House (HOH) and Front of House (FOH) during service. You will ensure plating standards, manage ticket flow, and maintain guest experience with urgency and accountability.

Reporting to the Restaurant Chef & HOH Sous, you will coordinate with HOH and FOH teams, monitor quality, timing, and service flow, and support closing duties to uphold Q39's service standards.

Responsibilities

• Ensure proper plating and presentation standards are maintained
• Verify accuracy and completeness of all orders before leaving the expo window
• Monitor food quality, temperature, and consistency during peak service
• Support urgent guest requests, modifications, and allergy communication
• Identify and resolve service bottlenecks quickly to protect the guest experience
• Maintain efficient flow through expo windows while managing ticket times
• Communicate ticket times and service flow with the HOH team
• Coordinate timing and table pacing with FOH staff
• Serve as the primary communication hub between HOH and FOH during service
• Maintain positive energy, urgency, and accountability during service
• Manage SA team responsibilities including side work, check-in/check-out, and support tasks
• Maintain cleanliness, organization, and stock levels at the expo line
• Support Sous Chef and HOH closing duties
• Complete end-of-shift check out with the closing Sous Chef

Job description

Location: Q39 Overland Park, Overland Park, KS 66210

Position: Lead Expo

Salary: $23.00 - $26.00 hourly

Reports to: Restaurant Chef & HOH Sous

Summary

At Q39 our passion is to create craveable, memorable dining experiences for all.

The Q39 Expo Lead serves as the central communication and coordination point between the Heart of House (HOH) and Front of House (FOH) teams during service. This role is responsible for ensuring food quality, presentation standards, ticket flow, timing, and guest experience are executed at a high level while maintaining urgency, organization, and accountability throughout each shift. The Expo Lead works closely with the Restaurant Chef, Sous Chefs, and leadership team to support operational excellence and consistent execution of the Q39 service standards.

Responsibilities

• Ensure proper plating and presentation standards are maintained
• Verify accuracy and completeness of all orders before leaving the expo window
• Monitor food quality, temperature, and consistency during peak service
• Support urgent guest requests, modifications, and allergy communication
• Identify and resolve service bottlenecks quickly to protect the guest experience
• Maintain efficient flow through expo windows while managing ticket times
• Communicate ticket times and service flow with the HOH team
• Coordinate timing and table pacing with FOH staff
• Serve as the primary communication hub between HOH and FOH during service
• Maintain positive energy, urgency, and accountability during service

Team Coordination & Support Responsibilities

• Manage SA team responsibilities including side work, check-in/check-out, and support tasks
• Maintain cleanliness, organization, and stock levels at the expo line
• Support Sous Chef and HOH closing duties
• Complete end-of-shift check out with the closing Sous Chef

Success Traits

• Strong communication and leadership skills
• Ability to thrive in a fast-paced, high-volume environment
• Sense of urgency with attention to detail
• Strong organizational and multitasking abilities
• Positive attitude and solution-oriented mindset
• Commitment to teamwork and guest experience excellence