Expo/Barista

The-Kitchen-in-the-Woodlands; The Woodlands (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kitchen in the Woodlands is hiring a FOH Guest Service Partner for our Woodlands location. This role supports guest relations, takes orders, and ensures quality and cleanliness across front-of-house operations.

You will work with the team to maintain service standards and guest satisfaction throughout shifts. Responsibilities include order entry, cash control, inventory checks, and assisting with side work.

Qualifications

• Alcohol Server Certified
• Ability to lift up to 50 lbs
• On your feet for 8–14 hours
• Computer skills
• Great people skills

Responsibilities

• Maintain cleanliness and organization of work areas
• Accurately take a guest's order and enter into the POS system
• Be guest focused at all times
• Check all product for quality and freshness
• Complete side work as required
• Pre-bus tables when time allows
• Maintain guest relations
• Complete daily checklists
• Follow all recipes and systems for quality control

Skills

Cash handling

Guest relations

Communication skills

Organizational skills

Time management

POS system

Teamwork

Customer service

Education

Alcohol Server Certified

Tools

POS software

Job description

The FOH Guest Service Partner is a part of each store's front of the house team and is focused on all operations as it applies to guest relations, food, cleanliness, and organization. The position may work as Cashier, Barista, Greeter, Expo, and/ or Busser. This partner normally reports directly to the Operations Manager.The FOH Guest Service Partner ensures that the front of the house operations meet expectations during their shift. This partner is responsible for following the steps of service set forth by the company in order to take care of every guest. This partner must maintain positive guest relations by ensuring they are prepared to meet every guest need. The partner is responsible for checking all food that is presented to the guest for accuracy and freshness. Responsibilities include but are not limited to: guest relations, cash control, inventory control, and working well with other members of the team.Job functions include:Maintain cleanliness and organization of work areasAccurately take a guests order and enter it into the POS systemBe guest focused at all timesCheck all product for our quality standardsComplete side work as requiredPre bus tables when time allowsMaintain guest relationsComplete daily checklistsEnsure all food pushed from the kitchen meets expectationsShrink / security controlFollow all recipes as set forth by the companyFollow systems for quality controlRequirements include:Ability to lift and carry up to 50 lbsAbility to be on your feet for 8-14 hoursComputer skillsGreat people skillsOrganizational skillsEffective time management skillsWritten and oral communication skillsSense of urgencyAbility to deal with upset guestsQuick thinkerPerform well under stressMotivate fellow partnersAbility and willingness to smile and make eye contact with all guestsAlcohol Server Certified