Expert Team Associate

Staples; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Inclusive culture with associate-led B

Full-Time & Part-Time benefits

401(k) company match

Wellness programs

Employee discounts

Job summary

Staples is seeking an Expert Team Associate to serve SMB customers via email, phone and virtual meetings, building trusted relationships and delivering tailored solutions that grow their business. You’ll identify opportunities, drive revenue, and coordinate with sales specialists to ensure excellent customer experiences.

You will maintain accurate Salesforce records, manage pipelines, and participate in ongoing training to sharpen consultative selling and service skills in a dynamic,

Qualifications

• 1+ years of experience in a customer-focused, sales, or related role.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications (Excel & Outlook).
• Experience using Salesforce or a comparable CRM.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, proactive and performance-driven.

Responsibilities

• Manage customer interactions across email, phone, and virtual meetings, providing timely and professional support.
• Build strong relationships with SMB customers by understanding their needs and recommending tailored solutions.
• Proactively identify growth opportunities and generate leads to increase customer spend and share of wallet.
• Utilize product knowledge and consultative selling techniques to drive revenue and customer satisfaction.
• Maintain Salesforce records, manage sales pipelines, and document customer interactions.
• Qualify, manage, and close sales opportunities through discovery conversations.
• Coordinate smooth handoffs of qualified opportunities to the appropriate sales teams and specialists.
• Partner with cross-functional teams to deliver exceptional customer experiences.
• Achieve performance goals related to revenue generation, opportunity creation, customer satisfaction, quality, and service metrics.
• Participate in ongoing training and development to enhance sales effectiveness and customer engagement skills.

Skills

Relationship-building

Consultative selling

Communication skills

CRM navigation

Multitasking

MS Office

Education

High school diploma

Tools

Salesforce

Microsoft Excel

Outlook

Job description

Staples is business to business. You’re what binds us together. Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. At Staples, we're more than a workplace. We're a trusted partner helping businesses of all sizes succeed. As an Expert Team Associate, you'll serve as a dedicated resource for small and mid-sized business customers, building meaningful relationships and delivering solutions that help them grow. If you enjoy connecting with people, solving problems, and uncovering opportunities to make a real impact, this is an exciting opportunity to build your career in a fast-paced, customer-focused sales environment. As an Expert Team Associate, you will play a critical role in supporting and growing Staples' small and mid-sized business customer base. Through email, phone, and virtual meetings, you will engage customers, understand their needs, recommend solutions, and strengthen long-term partnerships. Your ability to build rapport, confidently communicate value, navigate customer conversations, and identify growth opportunities will directly contribute to customer success, loyalty, and business growth. This role is ideal for someone who is customer-centric, growth-oriented, and motivated by helping businesses achieve their goals.

What You’ll Be Doing:

• Manage customer interactions across email, phone, and virtual meetings, providing timely and professional support.
• Build strong relationships with small and mid-sized business customers by understanding their needs and recommending tailored solutions.
• Proactively identify growth opportunities and generate leads to help increase customer spend and share of wallet.
• Utilize product knowledge and consultative selling techniques to drive revenue and customer satisfaction.
• Conduct account research and analyze sales trends to prepare for customer conversations and identify business opportunities.
• Accurately maintain Salesforce records, manage sales pipelines, and document customer interactions.
• Qualify, manage, and close sales opportunities through effective discovery conversations.
• Coordinate smooth handoffs of qualified opportunities to the appropriate sales teams and specialists.
• Partner with cross-functional teams, including Category Sales Specialists and Customer Service teams, to deliver exceptional customer experiences.
• Achieve performance goals related to revenue generation, opportunity creation, customer satisfaction, quality, and service metrics.
• Participate in ongoing training and development to enhance sales effectiveness and customer engagement skills.

What You Bring To The Table:

• A passion for helping customers succeed and grow their businesses.
• Strong relationship-building skills with the ability to establish trust and credibility quickly.
• A consultative mindset focused on understanding customer challenges and delivering meaningful solutions.
• The ability to proactively identify opportunities and drive customer growth.
• A commitment to delivering exceptional service and creating positive customer experiences.
• Confidence communicating professionally through written, verbal, and virtual channels.
• A collaborative approach and willingness to partner across teams to achieve the best outcomes for customers.

What’s Needed- Basic Qualifications:

• 1+ years of experience in a customer-focused, customer service, sales, or related role.
• Strong organizational and time management skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Experience using Salesforce or a comparable CRM or sales platform.
• Strong computer navigation skills and the ability to work across multiple software applications simultaneously.
• Exceptional typing skills (60+ words per minute).
• Self-motivated, proactive, and comfortable working in a performance-driven environment.
• Ability to confidently recommend products, influence purchasing decisions, and support customer buying needs.

What’s Needed - Preferred Qualifications:

• High school diploma, vocational education, or equivalent experience.
• Experience supporting business customers in a consultative sales environment.
• Inside sales, account management, lead generation, or business development experience.
• Experience working in a metrics-driven organization with revenue, customer satisfaction, or service performance goals.
• Proven ability to build customer relationships through phone, email, and virtual engagement channels.

We Offer:

• Competitive Pay
• Inclusive culture with associate-led Business Resource Groups.
• Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.