Customer Service Representative

Netrolynx AI; United States; On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary with uncapped2

Paid time off: 112 hours PTO, 7 paidH

401(k) with company match

Health benefits: medical, dental, vis

Employee discounts Staples

Professional growth opportunities

Job summary

Staples, Inc. is seeking a motivated Category Inside Sales Specialist, Technology to join our fast-paced sales team.

You will engage with existing and prospective customers to identify technology needs, recommend solutions, and drive revenue growth. Collaborate with account managers, manage multi-channel lead flow, and build relationships to expand share of wallet while meeting targets in a dynamic retail technology environment.

Qualifications

• Minimum of one year in sales, business development, or related roles.
• Strong verbal and written communication skills with the ability to influence customers.
• Experience selling technology products is preferred.

Responsibilities

• Convert leads and opportunities into profitable sales while delivering exceptional customer service and support.
• Collaborate with Account Managers and Key Account Managers to support high-value accounts and strategic initiatives.
• Manage inbound and outbound sales opportunities across multiple channels, including web, chat, and sales-generated leads.
• Build and maintain strong relationships with customers to identify their needs and recommend tailored solutions.
• Maintain a healthy sales pipeline by accurately tracking opportunities within CRM systems and timely follow-up.
• Partner with cross-functional teams such as sales, merchants, and vendors to deliver comprehensive customer solutions.
• Increase customer spend and share of wallet through consultative selling and establishing trusted advisor relationships.
• Consistently achieve or surpass sales, revenue, and margin targets.

Skills

Sales experience

Excellent communication skills

Tech product knowledge

CRM experience

Education

High school diploma or GED

Tools

CRM software (e.g., Salesforce)

Job description

About The Company

Staples, Inc. is a leading provider of office supplies, technology solutions, and business services dedicated to helping organizations operate efficiently and effectively. As a trusted name in the industry, Staples offers a comprehensive range of products and services tailored to meet the diverse needs of businesses of all sizes. With a strong commitment to customer satisfaction and innovation, Staples continues to expand its reach through a robust online platform and a vast network of retail stores. The company's mission is to empower businesses with the tools and resources they need to succeed, fostering a productive and dynamic work environment that values diversity, inclusion, and continuous growth.

About The Company

Staples, Inc. is a leading provider of office supplies, technology solutions, and business services dedicated to helping organizations operate efficiently and effectively. As a trusted name in the industry, Staples offers a comprehensive range of products and services tailored to meet the diverse needs of businesses of all sizes. With a strong commitment to customer satisfaction and innovation, Staples continues to expand its reach through a robust online platform and a vast network of retail stores. The company's mission is to empower businesses with the tools and resources they need to succeed, fostering a productive and dynamic work environment that values diversity, inclusion, and continuous growth.

About The Role

We are seeking a motivated and results-oriented Category Inside Sales Specialist, Technology to join our dynamic sales team. In this role, you will be responsible for engaging with existing and prospective customers to identify their technology needs, recommend suitable solutions, and drive revenue growth. You will work closely with account managers and cross-functional teams to support strategic projects and high-value customer accounts. This position offers an excellent opportunity for individuals passionate about sales, customer service, and technology to build a rewarding career within a well-established organization. Success in this role requires excellent communication skills, a competitive mindset, and the ability to thrive in a fast-paced environment.

Qualifications

The ideal candidate will possess a minimum of one year of experience in sales, business development, customer service, or related fields. Strong verbal and written communication skills are essential, along with the ability to influence and engage customers effectively. Candidates should demonstrate a self-motivated attitude, a proven track record of meeting or exceeding goals, and the ability to manage multiple priorities efficiently. A high school diploma or GED is required, while experience supporting or selling technology products is preferred. Candidates with knowledge of workplace solutions and technology specifications will have an added advantage.

Responsibilities

• Convert leads and opportunities into profitable sales while delivering exceptional customer service and support.
• Collaborate with Account Managers and Key Account Managers to support high-value accounts and strategic initiatives.
• Manage inbound and outbound sales opportunities across multiple channels, including web, chat, and sales-generated leads.
• Build and maintain strong relationships with customers to identify their needs and recommend tailored solutions that add value.
• Maintain a healthy sales pipeline by accurately tracking opportunities within CRM systems and ensuring timely follow-up.
• Partner with cross-functional teams such as sales, merchants, and vendors to deliver comprehensive customer solutions.
• Increase customer spend and share of wallet through consultative selling and establishing trusted advisor relationships.
• Consistently achieve or surpass sales, revenue, and margin targets, contributing to the overall growth of the business.

Benefits

• Competitive base salary complemented by uncapped incentive opportunities based on performance.
• Generous paid time off including 112 hours of PTO, 7 paid holidays, and 1 floating holiday.
• Participation in the company's 401(k) plan with a company match to support long-term savings.
• Comprehensive health benefits including medical, dental, vision, and wellness programs to promote overall well-being.
• Engagement in associate-led Business Resource Groups that foster inclusivity and professional development.
• Employee discounts across Staples and other retail offerings, providing value beyond the workplace.
• Opportunities for professional growth, skill development, and career advancement within the organization.

Equal Opportunity

Staples, Inc. is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and experiences enrich our organization and drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute to their fullest potential.