Expert Systems Engineer

Harris Computer; New Jersey; Hybrid; USD 95,000 - 101,000; Full time

Job summary

Altera Digital Health is seeking an Expert Systems Engineer to lead and support our infrastructure and application environments. You will install, configure, and troubleshoot systems while partnering with Operations on patches and maintenance.

The role requires strong communication with executives and cross-functional teams, plus a focus on automation and documentation. The position is primarily remote with up to 20% travel, and involves presenting technical information to clients and

Qualifications

• 5-7 years of relevant experience with 2-3 years at a senior level or equivalent.
• Experience with SQL Server, Power BI, and Databricks.
• Experience supporting production infrastructure and troubleshooting complex technical issues.
• Strong understanding of systems, databases, applications, monitoring, and performance management.
• Excellent verbal and written communication with executives and cross-functional teams.
• Comfortable working directly with clients and providing clear technical information.

Responsibilities

• Manage, monitor, maintain, and support infrastructure and application environments.
• Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
• Partner with Operations on patches, updates, antivirus, maintenance, and system health.
• Monitor system performance, conduct health checks, and support capacity planning and optimization.
• Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
• Ensure technical deliverables meet quality standards and peer reviews are completed.
• Own assigned projects and communicate progress and risks; escalate as needed.
• Serve as a primary technical resource in meetings and drive initiatives to completion.
• Work with clients and stakeholders, presenting technical information to groups and executives.
• Standardize and automate processes and monitoring using scripting and automation technologies.
• Follow change management procedures and maintain technical and system design documentation.
• Document issues and resolutions and contribute to continuous improvement.

Skills

Problem solving

Analytical thinking

Communication

Scripting

Documentation

Tools

SQL Server

Power BI

Databricks

AppDynamics

LogicMonitor

OpenTelemetry

REST APIs

.NET

Job description

Expert Systems Engineer

Location: Remote - USA Travel: Up to 20%

Key Responsibilities

• Manage, monitor, maintain, and support infrastructure and application environments.
• Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
• Partner with Operations on patches, updates, antivirus, maintenance, and system health.
• Monitor system performance, conduct health checks, and support capacity planning and optimization.
• Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
• Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
• Own assigned projects and tasks, communicate progress and risks, and proactively escalates scope or schedule concerns.
• Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
• Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
• Standardize and automate processes and monitoring using scripting and automation technologies.
• Follow change management procedures and maintain technical and system design documentation.
• Document issues and resolutions and contribute to continuous process and technical improvement.

Required Qualifications

• 5-7 years of relevant experience, including 2-3 years at a senior level or equivalent.
• Strong experience with SQL Server, Power BI, and Databricks.
• Experience supporting production infrastructure and troubleshooting complex technical issues.
• Strong understanding of systems, databases, applications, monitoring, and performance management.
• Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
• Comfortable working directly with clients and cross-functional teams.
• Strong problem-solving, analytical, organizational, and decision-making skills.
• Experience with scripting, automation, technical documentation, and change management.

Preferred Qualifications

• Healthcare technology or hospital IT experience.
• Development experience with .NET and REST APIs.
• Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.
• Experience with OpenTelemetry.
• Cloud infrastructure or modern data platform experience.
• Relevant certifications such as GIAC, ITIL, or MCSE.

Working Arrangements

Standard work week or as defined by assignment requirements.

Primarily remote or office-based.

May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods.

PTO may be limited during peak business periods.

Up to 20% travel may be required.

Physical Requirements

Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use.

Occasionally: Climbing/balancing and stooping/kneeling/crawling.

Salary Range

Salary Range: $95,000.00 USD - $ 101,230.00 USD

Altera

Our company complies with all local/state regulations in regard to displaying salary ranges. The salary range displayed above is specifically for those potential hires who will perform work in or reside in the location(s) listed. Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant's skills and prior relevant experience, and certain degrees and certifications.

Altera Digital Health develops and elevates technology to connect and inspire healthier communities.

Our platform approach to our solutions is changing the way healthcare is delivered.

By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals.

Together, with our clients, we’re driving a new era of healthcare.

Altera is an Equal Opportunity/Affirmative Action Employer.

We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: [e-mail]

To learn more, visit www.alterahealth.com.

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.