Expert Service Center Technician

Xylem; Rockford (IL); On-site; USD 48,000 - 51,000; Full time

Job summary

Xylem Rockford, IL is seeking a hands-on Expert Service Center Technician to service mechanical, electrical and plumbing systems at our service center.

You will perform preventative maintenance, troubleshoot equipment, mentor junior technicians, and travel up to 20% to customer sites as needed.

Requires a high school diploma; CDL is preferred; 3–7 years in mechanical/electrical/plumbing work; strong safety mindset and teamwork.

Qualifications

• High school diploma or equivalent
• Capable of obtaining a CDL (Class A or B) with applicable endorsements – preferred, not required
• Technical or trade school background
• Technical certifications, industry-specific licenses, or military technical experience
• 3–7 years of technical experience in mechanical, electrical, or plumbing work
• Experience with customer service
• Experience working independently without direct supervision

Responsibilities

• Maintain a safe working environment and culture
• Take care of company property and equipment
• Demonstrate accountability, innovation, and empowerment in all tasks
• Function effectively as part of a team and work independently with minimal supervision
• Lead, coach, and mentor junior technicians as needed
• Perform preventative maintenance, inspections, and repairs on mechanical, electrical, and plumbing systems
• Assist with general shop and yard tasks as required
• Communicate clearly and professionally with coworkers and customers
• Travel to customer or job sites as needed (up to 20%)

Skills

Strong mechanical skills

Electrical skills

Plumbing skills

Troubleshooting

Microsoft Office

Safety awareness

Education

High school diploma or equivalent

Technical or trade school background

Technical certifications or licenses

Tools

CDL (Class A/B)

Job description

Onsite

Rockford, Illinois

Full time

R50186

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Expert Service Center Technician is responsible for performing service activities at service center locations in a safe and efficient manner. This role includes working with mechanical, electrical, and plumbing systems, performing preventative maintenance, troubleshooting equipment issues, assisting with shop and yard work, and ensuring a safe work environment. The position may occasionally interface with customers.

Key Responsibilities

• Maintain a safe working environment and culture




• Take care of company property and equipment




• Demonstrate accountability, innovation, and empowerment in all tasks




• Function effectively as part of a team and work independently with minimal supervision




• Lead, coach, and mentor junior technicians as needed




• Perform preventative maintenance, inspections, and repairs on mechanical, electrical, and plumbing systems




• Assist with general shop and yard tasks as required




• Communicate clearly and professionally with coworkers and customers




• Travel to customer or job sites as needed (up to 20%)

Education & Certifications

Required:

• High school diploma or equivalent




• Capable of obtaining a CDL (Class A or B) with applicable endorsements – preferred, not required

Preferred:

• Technical or trade school background




• Technical certifications, industry-specific licenses, or military technical experience

Experience

• 3–7 years of technical experience in mechanical, electrical, or plumbing work




• Experience with customer service




• Experience working independently without direct supervision

Skills & Competencies

• Strong mechanical, electrical, or plumbing skillset




• Ability to troubleshoot and resolve technical problems




• Critical thinking and problem-solving skills




• Ability to synthesize technical information and communicate it clearly




• Microsoft Office proficiency




• Strong safety awareness and adherence to procedures

High-Impact Behaviors

• Continuous Professional Development: Seek opportunities for self-improvement and stay updated on industry trends




• Collaboration & Teamwork: Work well with others, contribute to team goals, and value diverse perspectives




• Results-Driven Performance: Focus on achieving objectives efficiently and effectively

Driving & Travel Requirements

• Ability to complete driver-related forms and background checks




• Clean driving record




• DOT Medical Card – if applicable




• Travel up to 20%, including occasional overnight stays

Work Environment

• Outdoor work is required




• Shop and yard work included




• Physical activity may include lifting, standing, and moving equipment

Who We Are Looking For: Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

The estimated salary range for this position is $35-37 an hour.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affir
mintive Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.

( https://www.xylem.com/en-us/careers/inclusion-and-belonging/ )