Expert IT Systems

OXY, Inc.; The Woodlands (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

OXY, Inc. is seeking an on-site A/V Support Technician to maintain and support audio/visual and collaboration systems across our Houston-area facilities. The role centers on end-user support, room readiness, and reliable operation during meetings.

The ideal candidate has 3+ years in A/V or IT support, experience with Teams/Zoom/Webex, and hands-on work with projectors, microphones, control panels and video switchers. Strong communication and problem-solving skills are essential.

Qualifications

• 3+ years of experience in A/V or IT support.
• Familiarity with video conferencing platforms (Teams, Zoom, Webex).
• Experience with A/V hardware (projectors, microphones, control panels, video switchers).
• Understanding of networks and basic troubleshooting.

Responsibilities

• Deliver on-site technical support during standard business hours.
• Perform routine maintenance and equipment checks.
• Troubleshoot A/V and collaboration systems.
• Assist users with scheduling and setup of A/V rooms.
• Notify and escalate outages.
• Install firmware upgrades and patches.
• Coordinate room readiness for meetings and events.
• Respond to end-user inquiries and document issues.
• Escalate unresolved technical issues per company protocols.

Skills

Problem solving

Communication

Independent work

Documentation

Customer service

Tools

Teams/Zoom/Webex

Projectors & mics

Video switchers & control panels

Networking basics

Job description

Oxyproduces,markets and transports oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership incarbon managementto advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. To learn more, visitOxy

Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.

We are seeking a skilled and customer-focused A/V Support Technician to provide on-site technical support for audio/visual and collaboration systems. This role is essential in ensuring seamless operation of A/V environments, supporting end users, and maintaining system reliability across our facilities.

Key Responsibilities:

• Deliver on-site technical support during standard business hours (Monday-Friday).
• Perform routine maintenance and equipment checks to ensure optimal system performance.
• Troubleshoot and resolve operational issues related to A/V and collaboration systems.
• Assist users with scheduling and setup of A/V rooms and systems.
• Provide immediate notification and escalation of A/V room or system outages.
• Install firmware upgrades and patches as needed.
• Coordinate and support room readiness, including video call setup for meetings and events.
• Respond to end-user inquiries regarding A/V system use and functionality.
• Escalate unresolved technical issues in accordance with company protocols.

Qualifications:

• 3+ years of experience in A/V support, IT support, or a related technical role.
• Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom, Webex).
• Experience with A/V hardware such as projectors, microphones, control panels, and video switchers.
• Understanding of network connectivity and basic troubleshooting.

Skills and Competencies:

• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Customer service mindset with a proactive approach to issue resolution.
• Attention to detail and commitment to documentation.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.