Experiential Retail Lead, Café & Flagship Store

Printfresh; Philadelphia (Philadelphia County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health and dental insurance

PTO and paid holidays

401(k) with company match

Employee discount on Printfresh goods

Job summary

Printfresh, the Philadelphia lifestyle brand, is opening a cafe and flagship store and seeks an Experiential Retail Lead to bring the space to life with warmth and energy.

You will run day-to-day cafe and retail operations, curate events and displays, and host with genuine hospitality to turn walk-ins into regulars. The role lays the path to multi-store leadership as we expand, with an owner's mindset and a collaborative team culture.

Qualifications

• 3–6+ years in retail, hospitality, experiential marketing, boutiques, concept stores, or cafe/restaurant leadership.
• Experience opening or operating a store, pop-up, cafe, or community space strongly preferred.
• Proven experience supervising staff and managing schedules (required).
• Strong aesthetic eye and a genuine love of merchandising, selling, and hosting.
• Organized, resourceful, and calm in a fast-paced, still-being-built environment.
• Comfortable flexing between styling a display, running an event, solving inventory, and helping a customer.

Responsibilities

• Lead daily operations: Own open/close, scheduling, inventory, visual upkeep, and cafe quality — keeping the space warm and intentional every day.
• Own the business: Partner with the operations team on budgets and priorities, and hit sales goals across coffee and product.
• Program & host: Run community events (workshops, needlepoint nights, watercolor, reading clubs) and make the cafe experience buzzworthy enough to share.
• Hospitality that sticks: Support live shopping and in-store content, and deliver genuine, no-pressure hospitality that turns walk-ins into regulars and regulars into superfans.
• Style the mix: Curate a layered mix of core products, seasonal collections, gifts, and artwork — compelling but mindful of flow and sell-through.
• Lead the team: Hire, train, schedule, and inspire a team that loves showing up — teaching them to tell the Printfresh story and host with warmth.
• Shape what's next: Document what works and share insights to inform future Printfresh stores — your path to Director of Retail.

Skills

Retail operations leadership

Event planning & hosting

Merchandising & visual display

Staff supervision & scheduling

Customer experience & hospitality

Job description

Printfresh, the Philadelphia lifestyle brand, is opening a cafe and flagship store and seeks an Experiential Retail Lead to bring the space to life with warmth and energy.

You will run day-to-day cafe and retail operations, curate events and displays, and host with genuine hospitality to turn walk-ins into regulars. The role lays the path to multi-store leadership as we expand, with an owner's mindset and a collaborative team culture.