Experiential Programs Manager | Client Success & Events

Jetfuelstudio; Fayetteville (AR); On-site; USD 83,000 - 85,000; Full time

Benefits offered by this job

Health Benefits

401k plans

Profit sharing

Paid time off 15 days

Onsite weekend pay

Job summary

JetFuel is seeking a Client Service Manager to lead experiential marketing programs, including mobile tours, sampling campaigns, and retail activations nationwide. You will oversee production elements, manage client relationships, and coordinate with the social/digital team.

The ideal candidate has 5–6 years in experiential marketing or live events, strong Excel/PowerPoint skills, and the ability to drive program timelines, budgets, and reports.

Qualifications

• 5–6 years of experience in experiential marketing, live event production, or similar.
• Excellent interpersonal and client-facing skills.
• Proficient with Microsoft Office (Excel, Word, PowerPoint) and Google Docs/Sheets.
• Highly organized with strong internal and client communication.
• Ability to design measurement reports with objectives, KPIs, insights, and recommendations.
• Willingness to work evenings, weekends, or holidays as needed.
• Willingness to travel to meet with clients.

Responsibilities

• Oversee and lead production elements and client deliverables to meet JetFuel standards.
• Understand client business and expectations.
• Conduct 1:1s with direct reports to improve workflow.
• Maintain clear team communication and program scheduling.
• Own and lead programs from start to finish.
• Manage up with procurement, creative and senior leadership.
• Manage projects within budgets and timeframes.
• Assist with reporting: ROI, performance reporting.
• Handle company card expenses and weekly receipts.

Skills

Interpersonal skills

Client management

Communication

Time management

Tools

Excel

Word

PowerPoint

Google Docs

Google Sheets

Job description

JetFuel is seeking a Client Service Manager to lead experiential marketing programs, including mobile tours, sampling campaigns, and retail activations nationwide. You will oversee production elements, manage client relationships, and coordinate with the social/digital team.

The ideal candidate has 5–6 years in experiential marketing or live events, strong Excel/PowerPoint skills, and the ability to drive program timelines, budgets, and reports.