Client Service Manager

JetFuel; Fayetteville (AR); On-site; USD 83,000 - 85,000; Full time

Benefits offered by this job

Health Benefits

401k plans

Profit sharing

Job summary

JetFuel is seeking a Client Service Manager to lead experiential marketing programs nationwide. You will oversee production elements, manage client deliverables, and coordinate social/content tactics with the JetFuel team.

The ideal candidate has 5-6 years in experiential marketing, strong interpersonal and communication skills, and proficiency in Excel, PowerPoint, and Google Office tools. Travel and after-hours work may be required.

Qualifications

• 5-6 years of experience in field/experiential marketing or live event production.
• Superior interpersonal skills to work with team members and clients.
• Strong computer applications skills and ability to work in a digital environment.
• Familiar with Google Docs/Sheets and MS Office (Excel/PowerPoint).
• Highly organized with strong internal and client communication.

Responsibilities

• Oversee and lead production elements and client deliverables to meet JetFuel standards.
• Demonstrates understanding of a client’s business and expectations.
• Conducts 1:1s with direct reports to improve workflow and ensure alignment.
• Maintain clear team communication and program scheduling visibility.
• Own and lead programs from start to finish and manage budgets/timeframes.
• Coordinate reporting, ROI, and performance metrics as needed.
• Handle company card use and weekly expense reporting.

Skills

Interpersonal skills

Organizational skills

Communication skills

Client relationship management

Tools

Excel

PowerPoint

Google Docs

Google Sheets

Microsoft Office

Job description

Our fast-growing agency is on the hunt for a Client Service Manager to join us on our journey of building the industry’s next great force in the experiential marketing space.

Here’s What We Do

• Design, produce, and activate experiential live brand experience at events nationwide
• Product sampling & field marketing programs for various beverage & snack brands
• National mobile tour programs

Here’s Our Philosophy

• Moments in time that transcend. Brand experiences that engage. Cultivating social currency that inspires sharing & advocacy.

Here’s What We Are Looking For

We are looking for a person who has 4+ years’ experience & knowledge in the PR, Experiential and Event Marketing realm. This person will be part of a team responsible for the management + execution of client Experiential programs, as well as coordination of the connected social + content tactics in partnership with the JetFuel social + digital team members.

Experiential program examples include mobile tours, sampling campaigns, one-off events, retail marketing programs, and trade shows. Social + Content examples include content shoots, content-generating activities at events, and capturing content for use on social channels.

Tactical applications include helping develop an overarching activation plan, developing & managing a program timeline, recruiting, training & managing event staff, researching events tracking performance, etc.

This person also needs to know how to organically cultivate existing client relationships, to allow JetFuel

Responsibilities

Here’s what you’ll need to do

• Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS & client standards
• Demonstrates a thorough understanding of a client’s business and expectations
• Conducts 1:1s with direct reports to constantly improve workflow
• Constant communication within the team to help provide clear line of sight to team programs schedule
• Ability to own and lead programs from start to finish.
• Manage Up in terms of program expectations with all parties including procurement, creative and senior leadership.
• Manages and executes projects according to JetFuel standards within established budgets and timeframes
• Assist with reporting requirements: ROI, performance reporting, etc.
• Company Credit Card & Expenses: Employees may be issued a company credit card for business-related expenses, and must ensure proper use, retain receipts, and submit weekly expense reports for approval

Qualifications

Here’s what you got

• 5 - 6 years of relative experience within field/experiential marketing, live event production, or similar
• Superior interpersonal skills to work closely with other team members and the client
• Strong computer application skills (Excel, Word, PowerPoint) and ability to work in a digital work environment
• Must have robust Microsoft Office knowledge; specifically Excel and PowerPoint.
• Must also be familiar with Google Software, specifically Docs and Sheets
• Highly organized, with strong client & internal communication skills
• Ability to design Experiential program measurement reports (program objectives and delivery, metrics vs expected KPI’s, insights, learnings, recommendations)
• Understanding of how to research event options, negotiate sponsorship rights package
• Solid understanding of social media tools and digital platforms; as well as data / metrics analysis
• The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects.
• The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours
• The job may require travel to meet with clients, attend meetings, or support projects.

Equal Opportunities

Eat. Breathe. JetFuel

• People Minded – Must show dignity and respect to all people
• Integrity – Must exemplify the highest degree of ethical behavior
• Results Oriented – Must show passion, pride and commitment to succeed
• Highly Organized – With consistent and timely communications
• Trust – Must be honest, sincere and confident
• Teamwork – Must build trusting relationships and have each other’s backs
• Innovation – Must progress through a combination of creativity, common sense & vision

Compensation

• Salary annualized compensation
• Onsite weekend pay
• Earned c omp days for onsite weekends
• 15 PTO days
• Health Benefits
• 401k plans
• Participation of the JetFuel profit sharing plan

Salary range for this role is: $83,000-$85,000/year