VP of Multi-Location Guest Experience & Operations

Sloomoo Institute; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Sloomoo Institute seeks a seasoned VP, Operations & Experience to lead the end-to-end guest journey across Institutes, MiniMoos, and e-commerce. The role drives brand integrity, guest delight, and sustainable growth while steering operating performance.

The position reports to the Co-Founders and collaborates with HR, Marketing, and Finance to scale the experiential business while maintaining exceptional guest experiences and strong financial results.

Qualifications

• 12+ years of progressive operations leadership experience, ideally in hospitality, experiential retail, entertainment, or other guest-centric environments.
• Proven success leading multi-location, multi-channel businesses as they grow and evolve.
• Strong ownership of business performance, including P&L, revenue strategy, margins, and long-term planning.
• Experience setting operational direction and standards that scale while preserving a high-quality, immersive guest experience.
• Strong executive judgment balancing experience quality, financial outcomes, and organizational capacity.

Responsibilities

• Own the long-term vision for the Sloomoo interactive experience across all Institutes, MiniMoos, and e-commerce.
• Define non-negotiables for guest experience as the brand scales.
• Ensure the interactive experience remains joyful, inclusive, accessible, and unmistakably Sloomoo across touchpoints.
• Lead performance across experiences and balance guest experience with profitability.
• Manage multi-location teams to achieve revenue, profitability, and KPIs in partnership with Finance and leadership.
• Establish scalable systems, SOPs, and playbooks for North American expansion.

Skills

Operations leadership

P&L ownership

Multi-location leadership

Data-driven

Tools

SOP development

KPI dashboards

Job description

Sloomoo Institute seeks a seasoned VP, Operations & Experience to lead the end-to-end guest journey across Institutes, MiniMoos, and e-commerce. The role drives brand integrity, guest delight, and sustainable growth while steering operating performance.

The position reports to the Co-Founders and collaborates with HR, Marketing, and Finance to scale the experiential business while maintaining exceptional guest experiences and strong financial results.