General Manager

Sloomoo Institute; King of Prussia (Montgomery County); On-site; USD 65,000 - 85,000; Full time

Job summary

An innovative entertainment company located in King of Prussia is seeking a General Manager to lead a unique retail experience focused on immersive sensory play. The ideal candidate will have significant retail and operational management experience, a passion for creating exceptional guest experiences, and excellent communication skills. This role involves managing a team, driving sales, and maintaining high standards of service in a vibrant environment.

Qualifications

• Experience in a guest-facing operation is essential.
• Budgetary and line management experience required.
• Ability to prioritize departmental needs.

Responsibilities

• Ensure exceptional guest experiences consistent with Sloomoo's values.
• Handle guest concerns and feedback professionally.
• Maintain high standards for cleanliness and sensory interaction.

Skills

Retail experience

Operational management

Time management

Excellent communication

Problem solving

Education

Bachelor’s degree in hospitality or business administration

Job description

About Sloomoo Inc.

Sloomoo Inc. is an immersive experience based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful. The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible. There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (over 10% of the workforce is neurodiverse and often bringing job coaches to work).

Position Summary

We are seeking an energetic, strategic, and hands-on General Manager to lead the launch and daily operations of our innovative retail experience inspired by Sloomoo. This unique concept blends a high-energy retail environment with DIY slime-making stations, immersive sensory play, and unforgettable birthday party experiences. The General Manager will be responsible for delivering exceptional guest experiences, driving sales, managing staff, and ensuring smooth and profitable daily operations.

Responsibilities

• Ensure every guest has a magical, fun, and safe sensory experience consistent with Sloomoo's brand values.
• Handle guest concerns and feedback in real time with warmth, professionalism, and quick resolution.
• Maintain high standards for cleanliness, sensory interaction spaces, and accessibility.
• Identify and engage with relevant influencers across various platforms to create brand partnerships and collaborations.
• Execute marketing strategies to increase brand visibility, reach, and engagement among target audiences.
• Stay up to date with industry trends, best practices, and emerging platforms in your market to innovate and enhance influencer marketing strategies.
• Full P&L responsibility.
• Manage a team of about 20 employees.
• Manage procurement and inventory.
• Develop Standard Operating Procedures.
• Ensure staff are following all Standard Operating Procedures.
• Maintain brand integrity throughout the experience.
• Provide leadership and line management to the Sloomoo Inc. team, ensuring that resourcing is planned for new developments, and staffing is managed across the site.
• Support all operational departments to regularly review their working practices, and seek improvements to reduce the likelihood of accidents.
• Lead quarterly Health & Safety Committee meetings, attended by representatives of all departments.
• Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets.
• Control Labor spend to ensure we are hitting and exceeding targets.
• Provide a world class guest experience as evidenced by positive survey results.
• Provide an engaging and rewarding workplace for all employees with a competitive retention rate and proven promotion.
• Deliver and contribute to the evolution of the Sloomoo Brand.
• Meet (and exceed) projected guest count and projections.
• Creation and implement of improvements for guest satisfaction, employee experience and revenue growth.
• Data driven - use data to drive your decision making for sales and production.
• Complete accident/incident report with documented follow through and resolution for each accident/incident within 24 hours of the incident.
• Other responsibilities as assigned.

Qualifications

• Preferred bachelor’s degree in hospitality, business administration, or related field.
• Retail experience is a must.
• Experience of operational management within a guest-facing operation.
• Budgetary and line management experience (essential).
• Ability to prioritize the needs of the different departments.
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
• Ability to build and maintain strong relationships with key consultants and contractors.
• Ability to engage with colleagues in a diplomatic manner.
• Energetic, perceptive, confident problem solver with a good sense of humor.

Inclusivity Commitment

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Entertainment Providers