Experiential Catering & Conference Services Lead

CoralTree Hospitality; Sedona (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free room nights

Health benefits

FSA for healthcare and dependent care

Paid time off

401(k) with company match

Employee assistance program

Job summary

CoralTree Hospitality in Sedona seeks a Catering & Conference Services Manager to own the guest experience from contract to checkout. You will oversee event planning, coordination across departments, and seamless execution of group programs.

The role requires leadership in client-facing environments, strong organizational skills, and the ability to upsell enhancements while maintaining the highest standards of service.

Qualifications

• 3+ years of experience in Catering, Conference Services, or Event Management within a hotel or resort environment.
• Proficiency in Delphi is highly preferred; experience with HMS or comparable CRM a plus.
• Strong working knowledge of Microsoft Office Suite.
• Exceptional written and verbal communication skills — you can present to a C-suite and also rally a banquet team.
• A proactive, solutions-first approach and the ability to stay calm and creative under pressure.
• Deep attention to detail with the ability to manage multiple events and deadlines simultaneously.
• A genuine passion for hospitality and creating experiences that people remember.
• CMP (Certified Meeting Professional) or CSEP certification a plus.

Responsibilities

• Serve as the primary point of contact for confirmed group and catering clients, guiding them from contract through execution.
• Conduct detailed planning meetings and site inspections to understand client vision, objectives, and event requirements.
• Develop and distribute Banquet Event Orders (BEOs), group resumes, and all event documentation with accuracy and timeliness.
• Personally greet group contacts upon arrival, orient them to the property, and remain accessible throughout their event.
• Proactively identify upsell opportunities — enhancements, upgraded menus, added experiences — to maximize revenue while elevating the client experience.
• Manage dietary requirements, special requests, and event-specific details with care and precision.
• Directing all phases of group planning and execution, ensuring all client expectations are met and exceeded.
• Coordinating and managing all group needs from start to finish.

Skills

Event management

Delphi proficiency

Microsoft Office

Communication skills

Attention to detail

Tools

Delphi

HMS

Job description

CoralTree Hospitality in Sedona seeks a Catering & Conference Services Manager to own the guest experience from contract to checkout. You will oversee event planning, coordination across departments, and seamless execution of group programs.

The role requires leadership in client-facing environments, strong organizational skills, and the ability to upsell enhancements while maintaining the highest standards of service.