Senior Information Technology Manager

Boeing; Plano (TX); On-site; USD 166,000 - 277,000; Full time

Job summary

The Boeing Company’s Information Digital Technology & Security (IDT&S) Engineering division seeks a Senior Information Technology Manager to lead the Production Operations ServiceNow platform team in Plano, TX and other sites. You will drive strategy, lifecycle development, and operational stability for the enterprise ServiceNow platform, partnering with IT and business leaders worldwide.

Reporting to the Director of Enterprise IT Operations, you will manage a global product team and supplier

Qualifications

• 10+ years of experience leading through influence and partnering with cross-functional teams.
• 5+ years of experience managing managers (multi-layer leadership).
• 5+ years of experience leading ServiceNow platform support.
• 1+ years of experience leading or managing global teams.

Responsibilities

• Enterprise Product Management for the ServiceNow platform, associated applications, tools, and services.
• Cultivate strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes.
• Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA.
• Support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies.
• Partner with cross-functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements.
• Manage key supplier relationships and budget.
• Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes.
• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills.
• Lead a large global team (hiring, performance, career development, employee satisfaction).
• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders.
• Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives.

Skills

leadership

cross-functional

stakeholder mgmt

ServiceNow

Job description

Senior Information Technology Manager Company: The Boeing Company

The Boeing Company’s Information Digital Technology & Security (IDT&S) Engineering division is seeking a Senior Information Technology Manager to lead our Production Operations ServiceNow platform team in Plano, TX; Alexandria, VA, North Charleston, SC; Chicago, IL; Everett, WA; Oklahoma City, OK; Ridley Park, PA; Seal Beach, CA; or Seattle, WA. Your mission is to chart the course for strategy, lifecycle development, and operational stability for the enterprise ServiceNow platform supporting IT and cross-enterprise business functions. This senior leadership role reports to the Director of Enterprise IT Operations, managing a global product team and supplier partners through ServiceNow modernization, sustaining operations, and ongoing iterative improvements. In addition to demonstrating proven ServiceNow platform success and organizational leadership experience, this role requires the ability to create strong cross-function partnerships & coalitions, manage effective supplier relationships, and effectively communicate with stakeholders to deliver results. Embrace the challenge of this highly visible leadership role, where your versatility & strategic leadership will be key to achieving operational excellence and enabling business success at Boeing. Together, we will navigate the complexities of the IT landscape and set new standards for the Boeing enterprise ServiceNow platform.

Position Responsibilities

• Enterprise Product Management for the ServiceNow platform, associated applications, tools, and services


• Cultivate strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes


• Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA


• Support planned and on-call emergent operations for a global enterprise ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies


• Partner with cross-functional stakeholders across IT, HR, Legal, Finance, and Procurement to align the platform strategy with organizational objectives, industry best practices, and recommend improvements


• Manage key supplier relationships and budget


• Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes


• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills


• Lead a large global team (hiring, performance, career development, employee satisfaction)


• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders


• Ensure governance and compliance to enterprise standards, support audits, and continuous improvement initiatives

Basic Qualifications (Required Skills/Experience)

• 10+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives


• 5+ years of experience managing managers (demonstrated leadership of multiple layers of management)


• 5+ years of experience do you have leading ServiceNow platform support


• 1+ years of experience leading or managing global teams

Preferred Qualifications (Desired Skills/Experience)

• Global (multi-national) company experience delivering IT Operations services and/or enterprise platforms


• Relevant ServiceNow certifications


• Proven experience leading a team in the implementation of AI & automation capabilities


• Excellent communication skills and experience communicating with senior executive leadership


• ITIL or similar IT Service Management experience

Conflict Of Interest

Successful Candidates for this job must satisfy the Company’s Conflict Of Interest (COI) assessment process.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range

$177,650 – $277,150

Language Requirements

Not Applicable

Education

Not Applicable

Relocation

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement

This position must meet U.S. export control compliance requirements.

Safety Sensitive

This is not a Safety Sensitive Position.

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award.

Shift

Shift 1 (United States of America)

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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You can do work that enables all of humanity to take flight.

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