Experienced Service Technician

Swickard Auto Group; Palo Alto (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Experienced Service Technician to join their team in Palo Alto. This role is pivotal in ensuring vehicles operate smoothly and safely, requiring a blend of technical expertise and problem-solving skills. As part of a dynamic service department, you'll engage with customers, diagnose automotive issues, and perform repairs while adhering to safety protocols. With a focus on professional growth and a supportive work environment, this position offers a unique opportunity to contribute to the future of automotive service excellence.

Benefits

Career Path Opportunities

Paid Manufacturer Training

Progressive Pay Plans

Medical, Dental, and Vision Insurance

401k Plan

PTO and Paid Holidays

Qualifications

• 2-3 years of experience as a Service Technician or related automotive repair experience.
• Valid driver's license with a clean driving record.

Responsibilities

• Diagnose and repair vehicle malfunctions using diagnostic tools.
• Interact with customers professionally, explaining technical issues.

Skills

Automotive Diagnostics

Problem-Solving

Customer Service

Technical Skills

Communication

Education

Automotive Technician Training

ASE Certifications

Tools

Diagnostic Tools

Multimeters

Pressure Gauges

Job description

Join to apply for the Experienced Service Technician role at Swickard Auto Group.

6 days ago Be among the first 25 applicants.

Join to apply for the Experienced Service Technician role at Swickard Auto Group.

Veterans encouraged to apply

Expected to open January-February 2025

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.

Description

Veterans encouraged to apply

Be part of automotive history. Mercedes-Benz is embarking on a new chapter in Palo Alto, and we're looking for talented individuals to help us write it. Expected to open January-February 2025

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.

Responsibilities

1. Diagnosis and Repair:
2. Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
3. Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
4. Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
5. Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
6. Repair and replace faulty components following service manuals and manufacturer specifications.
7. Test repairs to ensure functionality and safety.
8. Document all repairs and parts used on service orders.
9. Customer Service:
10. Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
11. Provide accurate estimates and timelines for repairs.
12. Keep customers updated on service progress and address any concerns promptly.
13. Technical Skills and Knowledge:
14. Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
15. Stay up to date on new technologies and repair procedures through training and certifications.
16. Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
17. Proficient in using various diagnostic tools and automotive repair equipment.
18. Maintain a clean and organized work area, adhering to safety protocols.
19. Additional Responsibilities:
20. May perform test drives to evaluate vehicle performance and diagnose issues.
21. May research technical information and consult with colleagues or service manuals to solve complex problems.
22. May recommend preventative maintenance services to customers.
23. Contribute to a positive and efficient work environment within the service department.

Qualifications

1. Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
2. Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience (some dealerships may accept less experience with relevant training and certifications).
3. Valid driver's license with a clean driving record.
4. Completion of an automotive technician training program or equivalent experience.
5. Possession of Automotive Service Excellence (ASE) certifications is a strong plus (specific certifications may vary depending on dealership).
6. Strong understanding of automotive systems, diagnostics, and repair procedures.
7. Excellent problem-solving and critical thinking skills.
8. Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
9. Good communication and interpersonal skills to interact effectively with customers.
10. Ability to work independently and as part of a team in a fast-paced environment.
11. Automotive Service Excellence (ASE) certifications a plus.

Benefits Of Working At Swickard

1. Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
2. Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
3. Progressive pay plans: As your tenure increases and you complete more certifications, we’ll pay you more!
4. Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
5. We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive Benefits Package

1. Insurance: medical, dental, vision, life and pet insurance
2. Optional disability coverage
3. 401k plan – invest in your future.
4. PTO and paid holidays

About Us

1. We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
2. We’re a hospitality company that happens to sell cars, parts, and service.
3. We are a team. Everyone plays a role in our success.
4. Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
5. Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
6. We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.