Experienced Service Advisor - Smyrna, DE

i.g. Burton Auto Group; Smyrna (DE); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking dealership as an Experienced Service Advisor, where your passion for cars and customer service will shine. This role is pivotal in ensuring customer satisfaction by acting as a liaison between customers and technicians. You will manage customer interactions, provide repair estimates, and maintain high service standards. With a commitment to employee growth and a supportive environment, this opportunity offers the chance to thrive in a rewarding career. If you are energetic, proactive, and love helping others, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Life Insurance

Qualifications

• Experience in a dealership is a plus.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet customers and listen to their needs.
• Provide accurate repair and maintenance estimates.
• Maintain Customer Satisfaction Index scores.

Skills

Customer Service

Communication Skills

Sales Experience

Bi-lingual Skills

Proactive Attitude

Tools

Reynolds & Reynolds

Job description

Experienced Service Advisor - Smyrna, DE

Join the team as an Experienced Service Advisor at i.g. Burton Auto Group.

Join the Award-Winning Team at i.g. Burton Auto Group. If you seek a rewarding career with appreciation and involvement, we offer excellent compensation packages and growth opportunities.

As a Service Advisor, you will provide outstanding service to our customers, acting as the liaison between the Service Technicians and customers. Your role involves explaining necessary repairs, routine maintenance, and ensuring customer satisfaction.

Job Responsibilities

• Greet customers promptly and courteously.
• Listen to customer needs and communicate repair requirements to technicians.
• Inform customers about recommended maintenance.
• Provide accurate repair and maintenance estimates.
• Follow policies on vehicle care and operation.
• Keep customers informed about repair progress.
• Manage extended service contracts.
• Inspect repair quality and ensure completeness.
• Notify customers when vehicles are ready.
• Explain repairs and costs to customers.
• Address minor customer concerns and complaints.
• Keep the Service Manager informed of issues.
• Maintain Customer Satisfaction Index (CSI) scores.

Job Qualifications

• Dealership experience is a plus.
• Bi-lingual skills are highly advantageous.
• Energetic and proactive attitude.
• Ability to work in a fast-paced environment.
• Passion for cars and helping customers.
• Experience with Reynolds & Reynolds is a plus.
• Sales experience is desirable.

Benefits

We offer comprehensive benefits including medical, dental, vision, prescription drugs, life insurance, 401(k), paid time off, and holidays.

About Our Dealership

Since 1908, i.g. Burton & Company, Inc has been a part of the Delmarva community, providing employment and career growth opportunities. We value diversity and are committed to equal employment opportunity for all.