Field Service Technician: Walmart- Smyrna, DE

Plug Power, Inc.; Smyrna (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to support fuel cell products in electric lift trucks. This role involves performing preventative maintenance, resolving breakdowns, and ensuring optimal fleet performance at customer sites. The ideal candidate will possess strong mechanical and electrical troubleshooting skills, along with excellent communication abilities to interact effectively with customers. Join a company that values quality work and offers a comprehensive rewards package, including health benefits and a 401(k) plan. If you are reliable and passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Health, Dental & Vision Insurance

401(k) with 5% company match

Paid time off

Volunteer time

Lifestyle Reimbursement

Education Assistance

Mental health support

Qualifications

• 3+ years experience in mechanical and electrical troubleshooting.
• Strong communication and interpersonal skills required.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics and troubleshooting for fleet performance.

Skills

Mechanical Troubleshooting

Electrical Troubleshooting

Interpersonal Skills

Communication Skills

Problem Solving

Education

High School Diploma

Technical Electrical Coursework

Tools

Standard Tools

Computer Software (Word, PowerPoint, Excel, Outlook)

Job description

Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Site: Walmart in Smyrna, DE

Position Summary

The Field Service Technician will support our fuel cell products installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. Responsibilities include installation, servicing, reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location. This role involves significant interaction with customer personnel and electric lift truck operators, requiring excellent technical, communication, interpersonal, and motivational skills.

Core Duties and Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to ensure fleet performance at a specific location.
• Execute specialized service procedures, including field retrofits and upgrades to fuel cells.
• Provide on-call and emergency support to customers as needed.
• Procure tools, equipment, and parts necessary for customer support.
• Troubleshoot and maintain high-pressure hydrogen storage, 480VAC systems, and related fueling systems.
• Communicate with customer personnel and hydrogen suppliers regarding fuel cell support.
• Provide feedback to regional service teams on fuel cell performance and maintenance issues.
• Complete administrative tasks such as incident reports, service logs, and inventory documentation.
• Follow and enforce safety procedures in the field and at customer sites.
• Travel as required, driving safely and adhering to traffic laws.
• Represent Plug Power professionally in all interactions.
• Perform additional duties as assigned.

Education and Experience

• High school diploma or equivalent, with technical electrical coursework preferred.
• At least three years of experience in mechanical and electrical troubleshooting, or formal training in lieu of experience.
• Valid driver’s license with a clean record and ability to operate a vehicle safely.
• Ability to lift 50 pounds regularly unassisted.
• Knowledge of lift truck operation is highly preferred.
• Basic mechanical aptitude and proficiency with computer software (Word, PowerPoint, Excel, Outlook).
• Strong interpersonal and communication skills, with the ability to work independently and solve technical problems creatively.
• Reliable, punctual, and dedicated to quality work.
• Must provide own standard tools; specific fuel cell tools will be provided by Plug Power.

Pay Rate

$24.00 - $28.00 per hour

Additional Benefits

We offer a comprehensive total rewards package, including:

• Base salary determined by education, experience, skills, and location.
• Health, Dental & Vision Insurance from day one.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off, holidays, and volunteer time.
• Lifestyle Reimbursement, Education Assistance, and mental health support.
• Plug Power is an equal opportunity employer committed to diversity and inclusion.