Experienced Service Advisor - Smyrna, DE

i.g. Burton; Smyrna (DE); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Service Advisor to join their award-winning team. In this role, you'll be the vital link between customers and technicians, ensuring that every vehicle is serviced with care and precision. Your expertise will help customers understand their vehicle needs, from routine maintenance to necessary repairs. With a strong emphasis on customer satisfaction, this position offers a chance to thrive in a supportive environment that values your contributions. If you have a passion for cars and a desire to help others, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Short Term Disability

Long Term Disability

Life Insurance

Qualifications

• Experience in a fast-paced environment with strong customer service skills.
• Ability to communicate effectively with customers and technicians.

Responsibilities

• Greet customers promptly and translate repair needs to technicians.
• Provide accurate repair estimates and maintain customer satisfaction.

Skills

Customer Service

Communication

Sales

Bilingual

Problem Solving

Education

High School Diploma

Dealership Experience

Tools

Reynolds & Reynolds

Job description

Experienced Service Advisor -Smyrna, DE

Join the Award-Winning Team at i.g. Burton Auto Group.

If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to grow.

As aService Advisorwithi.g. Burton Auto Group, you will be providing outstanding service to all of our service customers. This position serves as the liaison between the Service Technician and customers. TheService Advisorwill explain all of the necessary repairs that are needed on the customers vehicle as well as routine maintenance that may be due. You are in charge of making sure the customer is completely taken care of and leaving happy with their vehicle.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Inform customers of needed/ recommended factory maintenance
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Manage extended service contracts
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job Qualifications

• Dealership experience a plus
• Bi-lingual a HUGE plus
• Energetic/go-getter
• Ability to work in a fast paced environment
• A love for cars and helping customers with their vehicle needs
• Experience with Reynolds & Reynolds a plus
• Sales experience

Benefits:

You and your family will have access to our comprehensive benefits package including medical, vision, prescription drugs, dental, life, and 401(k)-retirement plan.

• Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Time Off
• 401K
• Paid Holidays

About Our Dealership

Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people in Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 115 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.