Experienced Service Advisor

Stevens Creek Mazda; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Job summary

Join a leading automotive group as an Experienced Service Advisor. You will enhance guest experiences, manage service processes, and ensure satisfaction. With a commitment to excellence and a supportive culture, you will thrive in a dynamic environment. Competitive pay and industry-leading benefits await you.

Benefits

Comprehensive benefits package (Medical, Dental, Vision)

401k with company match

Employee Assistance Program with free telemedicine

Exclusive Employee Vehicle Purchase Program

Qualifications

• 1-year of previous Service Advisor experience in a dealership.

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs.
• Write Repair Orders and update guests regarding their service repairs.

Skills

Commitment to excellent guest experience

Communication

Education

Valid state driver’s license

Tools

X-Time

CDK

Job description

Join to apply for the Experienced Service Advisor role at Stevens Creek Mazda.

This range is provided by Stevens Creek Mazda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$36,000.00/hr - $150,000.00/hr

Stevens Creek Mazda, a proud member of the DGDG family, is looking for talented sales professionals to join their team. If you are looking for an exciting career with one of the top workplaces in the Bay Area - apply today! DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.

As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

What you'll be working on:

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

What you need to bring to the table:

• Commitment to excellent guest experience - on the phone/email, in the store, and after purchase
• 1-year of previous Service Advisor experience in a dealership
• Valid state driver’s license and good driving record (no major violations)
• X-Time and CDK experience is a plus
• Availability to work evenings and weekends

Salary

$36,000-$150,000/annually. Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 14 consecutive years and a Top Workplace USA in 2020. Our enthusiastic and courteous team, award-winning culture, combined with cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class” dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and team members exceedingly happy. We’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.