Experienced Service Advisor

Buchanan Subaru; Pocomoke City (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary range of $40,000 - $50,000 per year

Opportunities for professional development and training

Employee discounts on vehicle services and products

Health and retirement benefits (subject to eligibility)

Job summary

Buchanan Subaru in Pocomoke City, MD, is seeking an Experienced Service Advisor to establish strong connections between customers and service technicians. This role emphasizes exceptional communication and service throughout the vehicle maintenance process, ensuring customers are informed and satisfied.

The ideal candidate will have proven experience, strong interpersonal skills, and a commitment to customer satisfaction. The position offers a competitive salary, professional development opportunities, and a supportive work environment.

Qualifications

• Proven experience as a Service Advisor or similar role in automotive service.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Greet customers and listen to their vehicle service concerns and needs.
• Provide accurate estimates and explain recommended services and repairs clearly.
• Schedule service appointments and coordinate with technicians to ensure timely completion.
• Maintain communication with customers throughout the repair process.
• Ensure customer satisfaction and address any concerns professionally and promptly.
• Process service orders, payments, and other administrative duties.

Skills

Strong communication and interpersonal skills

Customer service and problem-solving abilities

Ability to explain technical information to non-technical audience

Familiarity with automotive repair workflows and terminology

Education

High school diploma or equivalent

Additional technical training

Job description

Buchanan Subaru is seeking an Experienced Service Advisor to join our team in Pocomoke City, MD. In this role, you will serve as a vital link between our customers and our service technicians, ensuring excellent communication and service throughout the vehicle maintenance process. You will help customers understand their vehicle service needs, provide accurate estimates, and coordinate timely service to enhance overall customer satisfaction.

Responsibilities

• Greet customers and listen to their vehicle service concerns and needs.
• Provide accurate estimates and explain recommended services and repairs clearly.
• Schedule service appointments and coordinate with technicians to ensure timely completion.
• Maintain communication with customers throughout the repair process.
• Ensure customer satisfaction and address any concerns professionally and promptly.
• Process service orders, payments, and other administrative duties.

Requirements

• Proven experience as a Service Advisor or similar role in automotive service.
• Strong communication and interpersonal skills.
• Ability to explain technical information to a non-technical audience clearly.
• Excellent customer service and problem-solving abilities.
• Familiarity with automotive repair workflows and terminology preferred.
• High school diploma or equivalent; additional technical training is a plus.

Benefits

• Competitive salary range of $40,000.00 - $50,000.00 per year, paid weekly.
• Opportunities for professional development and training.
• Supportive and friendly work environment.
• Employee discounts on vehicle services and products.
• Health and retirement benefits (subject to eligibility).

About the Company

Buchanan Subaru is dedicated to providing top-quality vehicles and exceptional customer service in Pocomoke City, MD. As part of the Subaru family, we pride ourselves on our commitment to integrity, transparency, and community involvement. Join us and be part of a team that values your expertise and contributions while helping customers keep their vehicles safe and reliable.